Summary
Overview
Work History
Skills
Volunteer Experience
Accomplishments
Timeline
Generic

Kristie Fox

Germantown,OH

Summary

Team Lead with a demonstrated history of effectively leading and motivating team to achieve organizational goals. Skilled in strategic planning, optimizing workflow, and fostering a collaborative team environment. Proven ability to drive performance, manage resources, and ensure the successful completion of projects. Adept at communication and problem-solving, with a strong focus on delivering customer satisfaction.

Overview

9
9
years of professional experience

Work History

Team Lead / SDS

Schneider Electric
05.2022 - Current
  • Evaluate employee skills and knowledge regularly, providing training and mentoring to individuals with lagging skills.
  • Train, mentor, and onboard new team members by effectively communicating scheduling department policies, procedures, tools, and resources, ensuring smooth transition.
  • Optimize resource allocation and minimized downtime by promptly addressing scheduling gaps for field service representatives (FSR), ensuring efficient and effective utilization of resources.
  • Conduct bi-weekly SIM calls addressing expiring contracts, repair backlog, utilization, PM execution, and current revenue goals.
  • Conduct monthly individual sessions with team members to review Key Performance Indicators (KPIs) and address specific pain points, contributing to a supportive and transparent work culture.
  • Provide clear and concise directives regarding quality of work orders and areas of improvement via weekly spreadsheet.
  • Implement strategies to enhance team productivity and efficiency, fostering collaborative and supportive work environment.
  • Demonstrate commitment to transparency by advocating for team members and representing their interests with integrity and dedication.

Project Manager

Innomark Communications
05.2021 - 05.2022
  • Initiate and manage projects, control costs, and oversee production processes.
  • Cultivate positive relationships with vendors to facilitate collaboration and enhance working partnerships.
  • Orchestrate projects within rigorous timeframes and budget limitations, resolving intricate challenges and collaborating closely with senior leaders.
  • Verify deliverable quality and adherence to specifications prior to client submission, ensuring high standards of excellence.
  • Responsible for prioritizing print production projects and effectively managing workflow processes.
  • Demonstrate clear understanding of business partners' objectives, roles, and concerns, fostering productive collaborations.
  • Ensure that meetings are scheduled, conducted productively, and comprehensively documented for future reference.

Order Administrator

ESKO
02.2019 - 05.2021
  • Oversee receipt, review, and verification of all documentation for final processing to ensure accuracy and completeness.
  • Ensure that all orders are complete and compliant with SOX regulations, managing any rejections.
  • Responsible for revenue recognition within territory, processing invoices according to parameters set by Director of Finance.
  • Maintain comprehensive database of loaner equipment and consignments to track inventory and facilitate efficient operations.
  • Lead Sales Support Pilot Program, driving its success and contributing to overall sales support effectiveness.
  • Organize onsite preventative maintenance and repair visits, ensuring equipment reliability and customer satisfaction.

Sales Analyst

Teradata
03.2015 - 09.2018
  • Collaborate with Midwest & West sales teams in account planning sessions to develop strategies for increasing revenue and profit.
  • Meticulously review and interpret complex contract and client agreement details to guarantee their completeness.
  • Utilized understanding of accounting principles to comprehend impact of client purchases on offerings, encompassing changes to revenue recognition and other accounting guidelines.
  • Frequently collaborate with other functions such as Consulting Services Team, Planning, Pricing, Professional Services, Order Management, and Tax.
  • Serve as dedicated trainer to all new hires.
  • Contribute to process improvement initiatives aimed at driving efficiency.
  • Proficient in analyzing business information, identifying, and communicating recommendations that contribute to attainment of business objectives and financial goals.
  • Manage coordination of logistics for shipping/receiving of HW/SW.
  • Create and analyze P&L statements to assess financial performance.

Skills

  • Conflict Resolution
  • Strong Organizational Skills
  • Adaptive Team Player
  • Word, Excel, & Power Point
  • CRM's: Salesforce & Oracle
  • Exceptional Interpersonal Skills
  • Deadline-Oriented
  • Performance Monitoring
  • Coaching and Mentoring

Volunteer Experience

  • Member of the Citizens Review Board (CRB) for Montgomery County Juvenile Courts
  • Ambassador for the National Blood Clot Alliance
  • Germantown Pretzel Festival Committee Member

Accomplishments

  • NAM Citizen Developer Automation Program

Timeline

Team Lead / SDS

Schneider Electric
05.2022 - Current

Project Manager

Innomark Communications
05.2021 - 05.2022

Order Administrator

ESKO
02.2019 - 05.2021

Sales Analyst

Teradata
03.2015 - 09.2018

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Kristie Fox