Kristie Gardner
Fowlerville,MI
Summary
Licensed insurance professional with years of experience discussing policy coverage with clients. Maintain a service-first approach while supporting timely responses and organized case management. Contribute to team alignment through calibration practices.
Overview
1
1
Certification
Work History
Insurance
Citizens Insurance
Howell, Michigan
2019 - 2026
Auto Claims Adjuster
Citizens Insurance
Howell, Michigan
2025 - 2026
- Reviewed auto insurance claims for accuracy and completeness to ensure compliance with policy standards.
- Reviewed repair estimates and assessed vehicle damage.
- Conducted investigations on auto insurance claims to verify validity, accuracy, and coverage in line with policy guidelines.
- Collaborated with repair shops to expedite claims processing and enhance service delivery.
- Contacted policyholders to collect required claim details.
- Delivered strong customer service throughout claims handling.
- Processed payments according to policy contract terms.
- Researched and confirmed insurance policy coverage.
Claims Service Specialist
Citizens Insurance
Howell, MI
2022 - 2025
- Processed claims efficiently in line with internal guidelines and procedures.
- Reviewed claim submissions for accuracy and completeness before processing.
- Supported clients by addressing inquiries about claim status and documentation requirements.
- Collaborated with adjusters to gather information essential for timely claims resolution.
- Educated clients on claims processes and policies to enhance understanding and transparency.
- Resolved client concerns by providing timely updates on claim progress and outcomes.
- Initiated contact with customers to gather additional information or documentation needed for claims processing.
- Coordinated with accounting, underwriting, sales, and customer service on claims-related issues.
- Worked with adjusters to gather needed information for claims resolution.
- Explained claims processes and policies clearly to clients.
- Addressed client concerns by sharing timely updates on claim progress and outcomes.
- Reached out to customers to request additional information or documentation needed for claims processing.
- Collaborated with accounting, underwriting, sales, and customer service on claims-related issues.
Personal Lines P&C Representative
Citizens Insurance
Howell, Michigan
2019 - 2022
- Advised clients on coverage options, policy terms, and limits to ensure appropriate insurance solutions.
- Managed client relationships through regular communication and follow-ups to enhance customer loyalty.
- Assisted customers with requests and answered questions, contributing to overall satisfaction.
- Assessed customer needs through active listening and inquiry.
- Completed policy changes accurately.
- Supported cross-selling and upselling efforts.
Education
High School Diploma -
Fowlerville Highschool
Fowlerville, MI01-1997
Skills
- Policy changes
- Policy reviews
- Cross-selling techniques
- Upselling
- Client communication
- Claims Processing
- Time management
- Collaboration with teams
- Collaboration skills
Certification
- Property and Casualty License
Timeline
Insurance
Citizens Insurance
2019 - 2026
Auto Claims Adjuster
Citizens Insurance
2025 - 2026
Claims Service Specialist
Citizens Insurance
2022 - 2025
Personal Lines P&C Representative
Citizens Insurance
2019 - 2022
High School Diploma -
Fowlerville Highschool