Kristie Gordon
St. Cloud,FL
Summary
Experienced and friendly bartender with progressive history in hospitality industry ranging from casual to fine dining establishments. Consistently contributes to dynamic teams at high-volume, fast-paced establishments. Looking to bring my 15 years of expertise in customer service into a new and rewarding environment.
Overview
12
12
years of professional experience
Work History
Bartender
SeaWorld Parks & Resorts
06.2021 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
Bartender
Hillstone Restaurant Group
09.2020 - 06.2021
- Upheld excellent standard of customer service that included establishing regulars, suggestively selling recommendations to customers, and solving small issues to ensure guest satisfaction.
- Set up bar for operation, handled petty cash bank, and closed bar down.
- Oversaw cash drawer and reconciled drawer against cash register reports at close of business.
- Served each guest courteously while maintaining efficiency in a high volume atmosphere.
- Worked with onetouch POS system.
Bartender
Aero Rooftop Bar
08.2014 - 09.2020
- Served each guest courteously and efficiently in high volume nightclub atmosphere.
- Worked cohesively with team of bar staff nightly.
- Trained staff on preparing and delivering drinks, handling money and setting up bar at beginning and end of shift to facilitate operations.
- Conducted nightly and monthly inventory.
- Handled money, balanced nightly till, and processed credit card batches
- Upheld an excellent standard of customer service that included recommendations to customers, solving small issues, and ensuring that the guest had an overall wonderful experience.
Bartender
Bar Louie
01.2012 - 08.2014
- Set up bar for open/close, obtained cash bank and stocked service bar.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits for both food and alcohol.
- Served extensive martini and specialty cocktail menu in both a restaurant and high volume nightclub atmosphere.
- Upheld excellent standard of customer service which included establishing regulars, food and alcohol recommendations, and solving small issues.
- Worked with ALOHA POS system to place orders, manage bills and handle items for customers.
Education
Associate of Arts - General Education
Valencia College
Orlando, FL05.2014
High School Diploma -
Cypress Creek High School
Orlando, FL05.2009
Skills
- Hospitality and Guest Service
- Responsible Serving
- Cleaning and Sanitizing
- Cash Handling and Training
- Teamwork and Professionalism
- Multitasking and Prioritization
- Suggestive Selling
Timeline
Bartender
SeaWorld Parks & Resorts
06.2021 - Current
Bartender
Hillstone Restaurant Group
09.2020 - 06.2021
Bartender
Aero Rooftop Bar
08.2014 - 09.2020
Bartender
Bar Louie
01.2012 - 08.2014
Associate of Arts - General Education
Valencia College
High School Diploma -
Cypress Creek High School
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