Summary
Overview
Work History
Education
Skills
Professional References
Scholastics
Timeline
BusinessAnalyst
Kristie Holley-Miller

Kristie Holley-Miller

Dacula,GA

Summary

Talented Portfolio Manager bringing 10+ years of experience in making proactive fund proposals. Skillful managing exposure, maintaining client satisfaction and capitalizing on emerging opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Portfolio Manager

Community Management Association
05.2023 - Current


  • Work with your respective Division Manager, Administrative Assistant, and Accountant to accomplish tasks for associations.
  • Enhanced portfolio performance by implementing effective investment strategies and risk management techniques.
  • Increased client satisfaction by providing tailored financial advice and timely market updates.
  • Strengthened client relationships, conducting regular meetings to review portfolio performance and address concerns.
  • Managed diverse portfolios, ensuring proper diversification and alignment with client objectives.
  • Negotiated favorable terms with external service providers to reduce costs while maintaining high-quality services for clients.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Presented detailed reports on portfolio performance, highlighting key drivers of growth and areas of improvement.
  • Creating draft budgets
  • Attends monthly meetings with clients and division
  • Interact directly with BOD, HOA, and Vendors
  • Helps uphold the covenants and standards set in an HOA or condominium

Realtor

Realty One Group Results
06.2019 - Current
  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.

Independent Property Claims Adjuster

QA Claims
05.2020 - 08.2023
  • Enhanced client satisfaction by efficiently settling property claims through accurate assessment and negotiation.
  • Reduced claim processing time by effectively managing a high volume of daily claims.
  • Increased accuracy in claim evaluations by conducting thorough on-site inspections and investigations.
  • Streamlined communication with clients, maintaining professionalism and empathy throughout the claims process.
  • Minimized potential for fraud by conducting meticulous research on each claim, including interviews with involved parties and examination of evidence.
  • Used Xactimate to compile estimates for personal property and structure damage.
  • Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Investigated and assessed damage to property and reviewed property damage estimates.

Property Manager

Wellington Advisors
11.2019 - 03.2020
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated with legal counsel to resolve tenant disputes.

Senior Property Manager

Affordable Housing Management
08.2017 - 11.2019
  • Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
  • Streamlined property management processes for improved efficiency and cost savings.
  • Negotiated favorable lease terms with prospective tenants, securing long-term occupancy agreements.
  • Enhanced property value through strategic capital improvement projects and regular upkeep.
  • Conducted regular property inspections to ensure compliance with safety regulations and company standards.
  • Collaborated with leasing agents to develop market analysis reports, informing rent pricing decisions and adjustments.
  • Organized community events for residents, fostering positive relationships between tenants and management staff.
  • Assisted in the acquisition process for new properties, conducting thorough due diligence investigations before purchase recommendations were made.
  • Kept properties in compliance with local, state and federal regulations.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Multi-Site Property Manager

Landmark Property Management Company
08.2015 - 07.2017
  • Maximized occupancy rates by implementing strategic marketing plans and conducting thorough market analysis.
  • Increased tenant satisfaction through proactive communication, timely maintenance, and attention to detail in property management tasks.
  • Streamlined the leasing process with efficient application processing, background checks, and lease negotiations.
  • Optimized operational efficiency by standardizing procedures across multiple properties and training staff on best practices.
  • Reduced delinquency rates through consistent rent collection processes and effective communication with tenants.
  • Enhanced curb appeal at all properties by coordinating regular landscaping, maintenance, and capital improvements.
  • Managed budgets for each property effectively to minimize expenses while maintaining high-quality living environments for residents.
  • Oversaw successful property renovations by coordinating contractors, supervising construction progress, and managing timelines to minimize tenant disruptions.
  • Mentored junior team members in various aspects of multi-site property management responsibilities including leasing processes, tenant relations, budgeting principles, vendor coordination activities.
  • Supervised leasing consultants, maintenance technicians, and other onsite staff to maintain a high level of service for residents across multiple properties.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Completed annual rent calculations using housing database software.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.

Assistant Property Manager

Pedcor Homes
02.2015 - 07.2015
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Assistant Property Manager

Freeman Webb Company
05.2012 - 01.2015
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Kept accurate records of all resident and tenant correspondence.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Processed security deposit refunds.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Coordinated appointments to show marketed properties.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.

Leasing Consultant

CLK Multifamily Management
06.2009 - 03.2012
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
  • Boosted property revenue by skillfully negotiating lease terms and rent increases.
  • Enhanced community atmosphere by planning and executing engaging resident events.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Collaborated with team members to consistently provide a seamless leasing experience for all clients.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Greeted clients, showed apartments, and prepared leases.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

Education

Real Estate

North Carolina Real Estate Commission

Real Estate

Georgia Real Estate Commission

All-Lines Claims Adjuster

Adjuster Pro

Notary Public

Guilford Technical Community College
Jamestown, NC

High School Diploma -

Columbia High School
Columbia, NC
06.2008

Skills

  • Client Interfacing
  • Annual Performance Reviews
  • Analyzing Investment Opportunities
  • Presentation Skills
  • Contract Negotiation / Review
  • Financial Budgeting and Reporting
  • Organizational Skills
  • Team Leadership / Conflict Resolution
  • Market Research
  • Property Management/ Multi-Family Mgmt
  • Tenant and Eviction Laws
  • Database Management
  • Vendor Management
  • Compliance Monitoring
  • New Construction

Professional References

  • Brandon Negron, Director of Property Management, 336-471-3667
  • Marshica ingram, Regional Manager & Realtor, 336-582-5010
  • Candice Covington, Property Manager, 336-906-1661
  • Afiya Alexander, Regional Manager, 347-645-8939
  • Daniela Smotherman, Property Manager, 617-821-4379

Scholastics

  • Licensed: All Lines Claims Adjuster
  • Realtor, North Carolina Real Estate Commission & Winston Salem Regional Association of Realtors
  • Licensed #312182
  • Realtor, Georgia Real Estate Commission & NE Atlanta Metro Association of REALTORS
  • Licensed #429059
  • NC Notary Public, Guilford Technical Community College, Jamestown, NC
  • Certified Apartment Manager, National Apartment Association Education Institute (NAAEI), Greensboro, NC
  • Diploma, Columbia High School, Columbia NC

Timeline

Portfolio Manager

Community Management Association
05.2023 - Current

Independent Property Claims Adjuster

QA Claims
05.2020 - 08.2023

Property Manager

Wellington Advisors
11.2019 - 03.2020

Realtor

Realty One Group Results
06.2019 - Current

Senior Property Manager

Affordable Housing Management
08.2017 - 11.2019

Multi-Site Property Manager

Landmark Property Management Company
08.2015 - 07.2017

Assistant Property Manager

Pedcor Homes
02.2015 - 07.2015

Assistant Property Manager

Freeman Webb Company
05.2012 - 01.2015

Leasing Consultant

CLK Multifamily Management
06.2009 - 03.2012

Real Estate

North Carolina Real Estate Commission

Real Estate

Georgia Real Estate Commission

All-Lines Claims Adjuster

Adjuster Pro

Notary Public

Guilford Technical Community College

High School Diploma -

Columbia High School
Kristie Holley-Miller