Summary
Overview
Work History
Education
Skills
Accomplishments
References
Training
Timeline
Generic

Kristie Hotaling

Cobleskill,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Human Resource Specialist

Bassett Medical Center
12.2022 - Current
  • Assist employees with general HR questions, compile employee files, work with the HRIS system to ensure data is up to date
  • Input new hire information, complete terminations, assist with payroll, present at New Employee Orientation
  • Maintain log of up to date certifications, communicate with staff via email and phone
  • Assist with benefit questions, leave of absence questions and direct to proper team, open communication with all members of HR team
  • Maintain files, answer phones, create and maintain spreadsheets.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.

Health Navigator

Main Street Rural Health
07.2022 - 12.2022
  • Help patients understand their healthcare needs and assist patients and their families with navigating the various health care systems
  • Working with patients to address needs such as social determinants of health, health insurance barriers, transportation barriers and maintain open communication with clinical providers regarding needs of their patients.
  • Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
  • Established trusting relationships with diverse patient populations, fostering open communication and collaboration towards shared goals.
  • Collaborated closely with medical professionals allowing better understanding of each individual situation that ultimately improved the overall quality of life.

Administrative Support 1

Cobleskill Richmondville Central School District
06.2021 - 07.2022
  • Maintain principle calendar, schedule students/staff in school tool, answer phones, maintain communication with parents/staff, pull data and complete reports, assist with yearly budgeting, complete requisitions, order supplies, scan,print, utilize various computer programs such as PowerPoint, Google, Versatrans, School Tool and Excel and Google
  • Manage staff evaluations, handle IT calls, work within Google Admin, take inventory of computers and laptops.
  • Managed high-volume phone lines, directing calls to appropriate personnel and ensuring prompt customer service.
  • Created and updated records and files to maintain document compliance.
  • Scheduled meetings booked meeting rooms and prepared meeting agendas.

Contact Tracer

Staffing Solutions Organization LLC
01.2021 - 07.2021
  • Use a web-based client resource management platform to call all contacts of anyone diagnosed with COVID-19, determine exposures, assess symptoms, refer for testing according to established protocols and provide them with instructions for isolation or quarantine
  • Maintain ongoing communication with contacts to assess symptoms, ensure compliance with quarantine and determine social support needs and/or handle reporting of issues that arise
  • Comply with Department training regarding confidential information, follow policies and procedures provided by NYS.
  • Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
  • Adapted quickly to changing protocols as new information became available about COVID-19 transmission patterns, updating procedures accordingly.

At Home Mom

At Home Mom
09.2020 - 01.2021
  • At home with Children due to remote learning during COVID-19 pandemic.

Scheduling Coordinator

Visiting Nurses Home Care
06.2019 - 09.2020
  • Responsible for scheduling of Personal Care Aides, Home Health Aides, Licensed Practical Nurses, and Registered Nurses in patients homes and facilities
  • Process new referrals in a timely manner, maintain a positive working relationship with referral sources
  • Accurately process payroll on a weekly basis
  • Participate in interviewing potential candidates for employment, process employment applications and verify references
  • Prepare census and statistical reports, maintain and stock supply cabinets, order supplies as needed
  • Cover rotating on-call responsibility for after hours on weekdays, on weekends and holidays
  • Utilize a multi-line phone system
  • Scan and upload client care plans, upload weekly AAR (Aide Activity Reports) into system
  • Pull Data as requested from system for audits, payroll and verifying information.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.

Family Peer Advocate and Clinical Support Staff

Catholic Charities Delaware, Otsego Schoharie
08.2016 - 06.2019
  • Assisting families and youth navigate various systems, skill building, making appropriate referrals to providers, and providing support groups
  • Working with families to problem solve and address any and all issues that may arise impacting both the family and the child
  • Compiling reports, maintaining record keeping of all contact had with individuals
  • Complete Monthly OMH reports and Attend SPOA ( Single Point of Access) Meetings within the county
  • Screen and complete intakes for clients seeking counseling, schedule appointments, maintain therapist calendar, order requested supplies, Submit Quarterly reports, compile files for clients, input demographics into the database.
  • Assisted clients in navigating complex systems, and expediting access to essential resources.
  • Built trust with clients through active listening and understanding their unique needs.
  • Served as a liaison between clients and service providers, ensuring clear communication of expectations and responsibilities.
  • Connected at-risk individuals with specialized services, reducing incidents of crisis situations.

Alternatives to Incarceration Program Coordinator

Catholic Charities Delaware, Otsego Schoharie
08.2016 - 06.2019
  • Maintain neat, organized files
  • Keep track of referrals and participants' community service hours
  • Complete intake appointments, compile monthly data reporting as well as quarterly state reporting
  • Attend board meetings, provide outreach and follow through to prospective worksites, and maintain a working relationship with local courts, probation, and various other legal systems
  • Attend weekly drug court team meetings
  • Present quarterly reports to the local ATI board.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.

Case Manager

Catholic Charities Delaware, Otsego Schoharie
08.2016 - 06.2019
  • Receive referrals, complete intake form to ensure that client(s) is appropriate for services under guidelines
  • Attend Family court sessions, conduct mediation from court judges in a timely manner
  • Keep a case log of any and all correspondence had with the case file
  • Ensure that if different needs are brought to my attention that I assist with helping to meet those needs or referring to a proper program that can assist.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Facilitated individual and group sessions to promote positive behavior change for clients.

Education

Bachelor of Science - Business Administration

University of Phoenix
Tempe, AZ
02.2026

Associate of Arts - Business

University of Phoenix
Tempe, AZ
11.2015

Skills

  • Program Management
  • Office Administration
  • Proactive mindset
  • Strategic Planning
  • Project Management
  • Process Improvements
  • Hiring and recruitment knowledge
  • Training Coordination
  • Generating schedules
  • Scheduling proficiency
  • Staff Evaluation

Accomplishments

  • Family Peer Advocate
  • Certified Breakthrough Parenting Instructor
  • 40 Hour Completion of Basic Mediation

References

  • Carol Spaulding, 518-254-3288
  • Victoria Noxon, 518-254-3267
  • Susan Wilkens, 518-560-2344

Training

  • PEP Training
  • Mandated Reporter Training
  • Anxiety and Depression in Youth
  • Medicaid Service Coordination for Families, a Guide for Families Understanding Support and Services
  • OCCAN
  • Narcan Training
  • Through a Looking Glass: Applying a Complex Trauma Lens when Working with Children and Adolescents
  • Domestic Violence and Other Issues Impacting Families Today
  • ACEs Trauma Informed Care
  • Breakthrough Parenting
  • 40 hour basic mediation course
  • Family/child custody mediation

Timeline

Human Resource Specialist

Bassett Medical Center
12.2022 - Current

Health Navigator

Main Street Rural Health
07.2022 - 12.2022

Administrative Support 1

Cobleskill Richmondville Central School District
06.2021 - 07.2022

Contact Tracer

Staffing Solutions Organization LLC
01.2021 - 07.2021

At Home Mom

At Home Mom
09.2020 - 01.2021

Scheduling Coordinator

Visiting Nurses Home Care
06.2019 - 09.2020

Family Peer Advocate and Clinical Support Staff

Catholic Charities Delaware, Otsego Schoharie
08.2016 - 06.2019

Alternatives to Incarceration Program Coordinator

Catholic Charities Delaware, Otsego Schoharie
08.2016 - 06.2019

Case Manager

Catholic Charities Delaware, Otsego Schoharie
08.2016 - 06.2019

Bachelor of Science - Business Administration

University of Phoenix

Associate of Arts - Business

University of Phoenix

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Kristie Hotaling