Kristie Hunter
Learning + Development Professional
Elgin,SC
Summary
Two decades of experience as a professional educator, instructional designer, training coordinator, evaluator, and tutor operations administrator. A strategic thinker highly regarded for building out processes, creating and implementing scalable synchronous and asynchronous training programs, and thinking outside of the box to find creative solutions that benefit all stakeholders. A team player with a strong bias for action, attention to detail, and comfort working within the ambiguity that comes with growth and improved iterations.
Overview
21
21
years of professional experience
Work History
Tutor Operations Specialist
Varsity Tutors
Remote, SC
09.2021 - Current
- Collaborate across teams to improve and scale workflows
- Develop new SOPs and train teams on change management
- Design and execute smooth tutor fingerprint clearance processes
- Utilize data to drive metric-driven tutor evaluations and feedback
- Promote positive relationships through tutor communications
- Perform routine audits to ensure alignment with client expectations
- Identify pain points and escalate improvements for future iterations
- Manage substitute placements for high-dosage tutoring clients
US Interview & Training Manager
GOGOKID
Remote, SC
05.2018 - 08.2021
- Selected and managed US Interviewer and Training teams, developing the job duties and SOPs from the ground up
- Developed, maintained, and updated a full suite of training materials, live workshops, video resources, graphics, and deliverables
- Designed, planned, and oversaw the implementation of a comprehensive training program for 10,000+ online tutors
- Analyzed data to create new training program iterations
- Provided mentoring and coaching to improve tutor skills and confidence, build morale, and maintain positive relationships
Online English Tutor
VIPKid
Remote, SC
02.2017 - 09.2020
- Conducted over 3,000 online 1-on-1 English lessons
- Taught all levels of English to students of varying ages
- Provided a fun, engaging, and positive learning environment
Lead Teacher
Richland School District II
Columbia, SC
08.2002 - 07.2009
- Taught Language Arts, Math, Social Studies, and Science
- Lead curriculum development and technology integration PD
- Supervised and trained practicum students and freshman teachers
- Served as 3rd-grade Team Leader, supporting teachers in lesson planning, classroom management, and state standard adherence
Education
Masters - Art of Teaching, Early Childhood Education
University of South Carolina - Columbia
Columbia, SC05.2002
Bachelor of Arts - Psychology
University of South Carolina - Columbia
Columbia, SC05.2002
Skills
- Program Evaluation
- Planning and Coordination
- Multimedia Presentations
- Instructional Strategies
- Training Program Development
- New Teacher Coaching
- Leadership and Inspiration
- Performance Measurement
- Attention to Detail
- Organizational Leadership
- Cross-Functional Communication
- Documentation and Recordkeeping
Professional Proficiencies
- Microsoft Office
- Google Workspace
- SalesForce
- ZenDesk
- Asana
- Slack
- Zoom
Portfolio
Portfolio and work samples: https://drive.google.com/drive/folders/1qOKUM5SdEt1ION0gMF9LvWVGs3va1dIO?usp=share_link
Timeline
Tutor Operations Specialist
Varsity Tutors
09.2021 - Current
US Interview & Training Manager
GOGOKID
05.2018 - 08.2021
Online English Tutor
VIPKid
02.2017 - 09.2020
Lead Teacher
Richland School District II
08.2002 - 07.2009
Masters - Art of Teaching, Early Childhood Education
University of South Carolina - Columbia
Bachelor of Arts - Psychology
University of South Carolina - Columbia
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