Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kristie Hurst

Belgrade,MT

Summary

Assisted teams in navigating fast-paced, high-stress environments. Utilized abstract thinking to develop innovative solutions for complex problems. Supported colleagues in tackling challenging tasks efficiently. Familiar with aviation regulations and terminology.

Overview

2027
2027
years of professional experience

Work History

Aviation Specialist

TransMedics
Bozeman, MT
2023 - Current
  • Oversaw logistics coordination for organ transportation, ensuring timely and efficient delivery across multiple regions.
  • Directed process improvements in aviation operations to optimize workflow efficiency.
  • Developed and executed training materials to facilitate knowledge sharing among new team members.
  • Conducted compliance audits to ensure adherence to regulatory standards and improve operational safety protocols.
  • Analyzed flight data to identify trends that drive strategic decisions for route optimization.
  • Spearheaded collaboration among cross-functional teams to enhance communication channels within aviation operations.
  • Led initiatives to optimize aircraft maintenance processes, enhancing reliability and performance.
  • Mentored junior staff in aviation best practices to cultivate a culture of excellence.
  • Improved fuel efficiency by optimizing flight plans based on weather conditions and aircraft performance data.
  • Elevated Action: Enhanced passenger comfort by efficiently addressing individual needs with professionalism.
  • Facilitated comprehensive post-flight debriefs to optimize operational practices among flight crew members.
  • Demonstrated strong leadership and decisive action during high-pressure situations to ensure safe resolutions of inflight emergencies.
  • Orchestrated timely and accurate flight briefings for crew members, ensuring comprehensive team preparedness.
  • Established effective communication channels with passengers to provide timely updates on flight progress.
  • Facilitated comprehensive training programs emphasizing safety regulatory compliance and customer service excellence in aviation.
  • Orchestrated passenger boarding procedures by coordinating efforts among gate agents, ground crews, and cabin staff.
  • Directed professional communications and ensured meticulous tracking of operational data.
  • Coordinated transmission of flight plans and arrival reports to flight and air traffic control centers.
  • Managed maintenance of flight logs for incoming and outgoing flights, ensuring accuracy and compliance with regulatory standards.
  • Monitored logistics operations to ensure adherence to safety procedures for pilot and ground crew.
  • Optimized operational efficiency through comprehensive training of new employees on company procedures and best practices.
  • Posted weather reports and interpreted data to support team operations. Assisted in decoding sequence reports to enhance operational effectiveness.
  • Reduced regulatory risks by securing essential documents, certificates, clearances, and approvals from relevant agencies.
  • Managed processing of local and cross-country flight clearances with precision.
  • Managed maintenance of flight and event logs to ensure precise aircrew flying records and comprehensive flight operations documentation.
  • Facilitated collaboration between maintenance crews and air traffic control to resolve issues and enhance operational efficiency.
  • Spearheaded training and development initiatives for new hires to elevate performance efficiency.
  • Formulated daily flight plans and collaborated with agencies to enhance operational efficiency.
  • Orchestrated departure and arrival briefings to guarantee seamless transitions.
  • Managed flight itinerary updates and communicated modifications to relevant air traffic control personnel.

Charter Scheduler and Logistics

Summit Aviation
Bozeman, MT
02.2017 - 09.2023
  • Optimized aircraft scheduling processes to enhance operational efficiency.
  • Achieved top sales performance in charter sales consistently over the past five years.
  • Executed problem-solving strategies utilizing abstract thinking techniques.
  • Facilitated generation of department orders and associated documentation.
  • Streamlined organizational processes by overseeing crew schedules and ensuring compliance with contractual restrictions.
  • Collaborated with supervisors and team members to assess supply requirements and optimize inventory levels.
  • Compiled comprehensive logs and reports detailing production data, including material volume and quality assurance results.
  • Executed detailed directives from management to ensure accurate completion of daily paperwork and data entry tasks.
  • Led special projects of varying complexity to enhance team efficiency.
  • Enhanced customer service success rates by efficiently resolving issues.
  • Streamlined incoming mail distribution to enhance response times for client inquiries.
  • Executed comprehensive administrative, financial, and service-related functions to enhance operational efficiency.
  • Led training and supervision of employees on office policies and procedures.
  • Maintained a solutions-oriented approach to navigate complex challenges and support management decisions.
  • Optimized office operations through proactive monitoring and resolution of client correspondence and data communications.
  • Orchestrated logistics and material coordination for board meetings, committee meetings, and staff events.
  • Designed and implemented standardized document templates to streamline document creation processes.
  • Enhanced profitability and productivity through effective reduction of downtime and optimization of quality control procedures.
  • Oversaw charter sales operations, ensuring prompt communication with clients and vendors.
  • Oversaw booking processes to streamline schedules and improve customer satisfaction.
  • Facilitated contract preparation processes, ensuring adherence to company policies and industry standards.
  • Cultivated and sustained client relationships to drive repeat business and generate referrals.
  • Evaluated market trends to uncover new sales opportunities within charter sector.
  • Facilitated collaboration among cross-functional teams to enhance workflow efficiency.
  • Facilitated training support for new staff to elevate team performance and service quality.
  • Leveraged CRM software to monitor sales metrics and produce comprehensive reports for management evaluation.
  • Devised and executed innovative strategies to attract new business and retain existing clientele.
  • Cultivated exceptional client experiences by customizing each charter to align with individual needs and preferences.
  • Compiled comprehensive reports on sales performance metrics for upper management analysis.
  • Cultivated enhanced company reputation by delivering exceptional customer service throughout all stages of the charter process.
  • Cultivated robust client relationships to drive repeat business and generate referral opportunities.
  • Facilitated collaboration with flight operations teams to enhance communication and service delivery during charter flights.
  • Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
  • Directed contract negotiations, finalizing mutually beneficial agreements for all parties involved.
  • Optimized charter sales through strategic coordination and management of client bookings.
  • Oversaw maintenance of accurate charter records to ensure compliance with industry regulations and company policies.
  • Executed regular follow-ups with clients post-charter flight to enhance service quality.
  • Facilitated communication between aircraft owners, operators, and maintenance providers to ensure aircraft availability and operational readiness.
  • Facilitated interdepartmental logistics coordination to optimize operational efficiency for each charter flight.
  • Facilitated development of tailored travel itineraries to enhance passenger experiences.
  • Optimized booking processes to enhance customer satisfaction and drive sales revenue.
  • Executed targeted marketing strategies to attract new clients and retain existing clientele.
  • Analyzed market trends to optimize pricing strategies for enhanced profitability.
  • Managed customer relations issues to ensure prompt resolution and enhance client satisfaction.
  • Cultivated and strengthened customer relationships while identifying and addressing needs through tailored service offerings.
  • Facilitated engagement at industry events and conventions to identify and promote sales opportunities.
  • Cultivated strong relationships with customers and community to drive sustainable business growth.
  • Surpassed sales goals and service targets through strategic cultivation and securing of new customer relationships.
  • Partnered with upper management to drive continuous improvement initiatives.
  • Addressed and resolved issues for high-profile customers to strengthen relationships.
  • Oversaw account management to strengthen existing relationships and expand business share.
  • Surpassed sales quotas and enhanced profitability by implementing strategic sales initiatives.
  • Established and optimized systems and procedures to drive sales growth.
  • Spearheaded recruitment, interviewing, and hiring processes while establishing a mentoring program to enhance employee engagement.
  • Facilitated one-on-one meetings with sales team members to identify and address selling hurdles.
  • Facilitated product training demonstrations to enhance consumer awareness and drive branding initiatives.
  • Developed and delivered impactful sales presentations to clients, showcasing product success and credibility.
  • Conducted comprehensive data compilation and analysis to identify strategies for enhancing sales and performance.

Charter Broker and Sourcing

Charter Flight Group
San Diego, CA
10.2015 - 12.2016

Responsible for gathering aircraft options for charter clients.

Gathering information and logistics for upcoming client flights

U.S. Military Intelligence

US Army
Kunia Camp, HI
06.2002 - 06.2007
  • Monitored surveillance and personnel to maximize unit and facility safety.
  • Analyzed and collected various forms of data.
  • Prioritized threat levels for analyzing and communication.
  • Advised senior military members and commanders based on intelligence findings.
  • Performed interviews and interrogations of suspected terrorists and prisoners.
  • Briefed upper-level personnel on emerging threats.
  • Conducted threat assessment and analysis of foreign adversaries in support of military operations.
  • Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Fluent in Persian Farsi and familiar in other Middle Eastern dialects

Education

Associate of Arts - Language Interpretation And Translation

Defense Language Institute
Monterey, CA
10.2003

High School Diploma -

B.G.M. High School
Brooklyn IA
05.2002

Skills

  • Production Planning and Control
  • Appointment Scheduling and Confirmation
  • Schedule Dissemination
  • Establishing Work Schedules
  • Travel Arrangement Scheduling
  • Team Meetings
  • Administrative Support
  • Critical Thinking
  • Retail Sales Customer Service
  • Training Junior Team Members
  • Creative Solutions
  • Information Gathering
  • Language Interpretation
  • Vendor Relationships
  • Reading Comprehension
  • Mathematics Skills
  • Procedure Writing
  • Appointment Scheduling Software
  • Safety Guidelines
  • Team Member Development
  • Operational Procedures
  • Data Reports
  • Effective Scheduling
  • Operational Requirements
  • Internal and External Communications
  • Team Goals
  • Issue Resolution
  • Flight planning expertise
  • Aviation safety management
  • Weather forecasting proficiency
  • Dispatching
  • Weather report interpretation
  • Flight plan development
  • Flight planning
  • Weather monitoring
  • Aircraft mission dispatch
  • Flight coordination
  • Flight crew coordination
  • Aircraft mission scheduling
  • Weather report posting
  • Flight plan coordination
  • Passenger services
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Team leadership
  • Effective communication
  • Adaptability and flexibility
  • Aircraft operations procedures
  • Decision-making
  • Task prioritization
  • Safety management
  • Self motivation
  • Conflict resolution
  • Analytical thinking
  • Goal setting
  • Visual flight rules
  • Communication and interpersonal skills
  • Risk assessment
  • Aviation regulations compliance

Languages

Persian
Limited Working

Timeline

Charter Scheduler and Logistics

Summit Aviation
02.2017 - 09.2023

Charter Broker and Sourcing

Charter Flight Group
10.2015 - 12.2016

U.S. Military Intelligence

US Army
06.2002 - 06.2007

Associate of Arts - Language Interpretation And Translation

Defense Language Institute

High School Diploma -

B.G.M. High School

Aviation Specialist

TransMedics
2023 - Current