Kristie J Basak
Round Rock,TX
Summary
Dynamic IT Manager with proven track record in leading diverse technical teams to achieve exceptional results. Forward-thinking and proactive, driven to implement innovative solutions that enhance efficiency and drive organizational growth. Adept at navigating complex challenges and fostering collaborative environments to achieve strategic objectives. Committed to delivering high-impact outcomes through assertive leadership and articulate communication.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Technology Relationship Manager
Ascension Technologies
12.2022 - 01.2025
- Coordinated with operational partners at 9 Texas hospitals, enhancing technology roadmap alignment which contributed directly to strategic decision-making processes
- Facilitated resolution to usability/performance issues that impact performance
- Led technology roadmap development with operational business partners and contributed to the organization's strategic direction
- Managed intake process ranging from identification of business needs to project initiation
- Created and maintained ServiceNow dashboards to support and streamline the day-to-day workflow of local teams
Service Delivery Manager
Ascension Technologies
05.2021 - 12.2022
- Ensured application support processes and optimization methodologies were on track for consistent service delivery in efficient and cost-effective ways
- Identified critical areas for enhancement based on direct consumer testimonials collected weekly; prioritized changes led directly towards increased positive feedback
- Maintained high-performance levels for service-related and improvement activities
- Optimized IT project delivery by accelerating adoption of frameworks, control measures, and best practices
IT Clinical Applications Manager
Ascension Technologies
09.2015 - 05.2021
- Managed two teams consisting of 19 highly skilled FTEs and 10+ consultants in a fast-paced high-visibility national-domain environment, through numerous projects and day-to-day maintenance of the Oracle Health Cerner EMR
- Maintained an extensive portfolio of requests (totaling 25k hours) for the Application Interface team
- Adhered to defined Service-Level Agreements (SLAs) by recognizing and implementing process changes that improved system change metrics and minimized time taken to reach resolutions
- Fostered positive executive-level customer relationships and provided team oversight through prompt insight implementation and professional services
- Strong people leadership across diverse groups with varied backgrounds
- Conducted coaching, mentoring, and skill development for team members
- Consultant management including vendor contact, interviewing, contract negotiation and extension, onboarding, timesheet management, invoice approval, contract termination
- Directed a conversion from a homegrown electronic system to the Cerner Electronic Health Records system at Ascension Seton Smithville Hospital, achieving seamless integration across departments with zero downtime during transition phases
Senior Application Analyst
Northwestern Memorial Hospital
01.2013 - 01.2014
- Led Cerner EMR application projects concerning the design, integration, and deployment of efficient programs and automation tools
- Managed various aspects of application development, such as performance, scalability, programming, testing, and configuration
- Executed program modifications and application changes by leading process workflow sessions
- Anticipated user problems by identifying bottlenecks, while optimizing code quality/automation
Clinical Informatics Liaison
Adventist Bolingbrook Hospital
01.2012 - 01.2013
- Collaborated with medical professionals and the IT department to create new applications, troubleshoot architectural defects, and advance health informatics systems
- Trained physicians and clinical staff on how to use numerous aspects of the electronic health record system, including online portals, computerized order entry programs
- Assessed the educational needs of individuals, clinical units, and the wider organization concerning information technology operations
- Championed the implementation of new features within the electronic health record platform
Senior Information System Consultant
Health Performance Group, Inc.
04.2011 - 12.2011
- Structured comprehensive process and data workflow of professional fee billing
- Provided and supported the implementation of business solutions by identifying business needs and carrying out necessary practices and processes
IT Clinical Applications Manager
Affiliated Computer Systems
09.2002 - 02.2011
- Managed team of 9 associates, providing support of the complete Oracle Health Cerner suite of applications
- Coordinated with management teams to plan, develop, align, and execute strategies that were in alignment with the client's strategic roadmap
- Provided analyst support to 3 Emergency Departments within the Health System
- Converted paper systems to the Oracle Cerner EMR for the Emergency Departments at Cook County Health & Hospitals System, resulting in substantial operational efficiencies and improved patient care
Education
Some College (No Degree) - Medical Transcription
Morton College
Cicero, ILSkills
- Team Leadership & Development
- Analytical/Critical Thinking
- Strategic Planning
- Process Improvement
- Workflow Analysis & Design
- Application Architecture & Integration
- IT Project Management
- Incident Management
- Oracle Health Cerner Application Suite
- ServiceNow Application
- Client relationships
Certification
Organizational Leadership in Diversity, Equity & Inclusion
Certified Information Technology Manager (CITM), In Process
Timeline
Technology Relationship Manager
Ascension Technologies
12.2022 - 01.2025
Service Delivery Manager
Ascension Technologies
05.2021 - 12.2022
IT Clinical Applications Manager
Ascension Technologies
09.2015 - 05.2021
Senior Application Analyst
Northwestern Memorial Hospital
01.2013 - 01.2014
Clinical Informatics Liaison
Adventist Bolingbrook Hospital
01.2012 - 01.2013
Senior Information System Consultant
Health Performance Group, Inc.
04.2011 - 12.2011
IT Clinical Applications Manager
Affiliated Computer Systems
09.2002 - 02.2011
Some College (No Degree) - Medical Transcription
Morton College
Similar Profiles
DAMODAR NAGUNOORIDAMODAR NAGUNOORI
Process and Technology Manager at ASCENSION TechnologiesProcess and Technology Manager at ASCENSION Technologies
William KrutkeWilliam Krutke
Technical Solution Architect at Ascension TechnologiesTechnical Solution Architect at Ascension Technologies
Derek SummittDerek Summitt
Lead Technical Architect at Ascension TechnologiesLead Technical Architect at Ascension Technologies