Kristie Johnson
Embarrass,MN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizations policies and meeting the needs of the individuals we serve.
Overview
10
10
years of professional experience
Work History
Financial Worker
St. Louis County PHHS
Virginia, MN
02.2024 - Current
- Processed financial documents such as invoices, receipts, and bank statements, Social Security, paystubs, self-employment, etc.
- Communicated well with clients through phone calls and in person interviews to maintain satisfaction and keep parties current with changing environment and the necessary documents needed to process their applications.
- Approved/Denied Public Assistance programs such as SNAP, GA, MFIP, MSA and all Health Care Programs.
- Navigated complex computer systems and learned policy and procedures for all public assistance programs whether it was State or Federal programs.
Program Coordinator
NHS NorthStar
Chisholm, MN
11.2023 - 02.2024
- Managed the day-to-day operations of 5 group homes, ensuring compliance with applicable policies and regulations.
- Provided guidance and support to program staff and clients in navigating resources, services, and opportunities.
- Maintained up-to-date records related to program activities.
- Prepared reports on progress towards program goals for management review.
- Participated in the development of new programs or modifications to existing programs.
- Assisted in developing training materials and providing instruction on how to use them effectively.
- Monitored program budgets, expenditures, and resource utilization while making recommendations as needed.
Human Service Technician
State Of Minnesota
Biwabik, MN
01.2020 - 11.2023
- Provided direct assistance to clients with mental health issues and developmental disabilities, including crisis intervention and symptom management.
- Assisted in the development of individualized care plans for clients based on their needs and preferences. 1:1 duties with individual.
- Coordinated services between multiple providers to ensure quality care was provided to clients.
- Monitored medication intake and administered medications as prescribed by physician orders.
- Encouraged independence among clients by teaching life skills such as budgeting, problem-solving techniques.
- Maintained accurate records of all client interactions, progress notes, treatment plans.
- Attended meetings and participated in staff development training activities.
Customer Service Representative
Anthem Incorporated
Gilbert, MN
11.2017 - 01.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided benefit breakdowns to both patients and providers for a better understanding of their dental benefits.
Regional Mental Health Practitioner
Accurate Home Care
Virginia, MN
03.2015 - 01.2017
- Developed and implemented individualized treatment plans for clients with mental health issues.
- Conducted assessments to evaluate clients' psychological functioning and developed diagnoses based on findings.
- Participated in multidisciplinary team meetings to coordinate care and ensure continuity of services.
- Provided supervision of therapists and field staff to ensure clients' treatment plans were being efficiently and effectively implemented.
- Conducted staff meetings, as well as interviews, retention, and training for new hires.
- Worked closely with Therapists and other professionals to ensure client quality of care.
Education
Some College (No Degree) - Psychology
Hibbing Community College
Hibbing, MNSkills
- Financial auditing
- Document processing
- Fraud evaluations
- Eligibility determination
- Program management
- Staff development
- Program optimization
- Proactive mindset
- Team oversight
- Scheduling proficiency
- Training coordination
- Generating schedules
- Facility management
- Computer proficiency
- Typing 65 WPM
Affiliations
- Gardening
- Walking
- Spending time with my Grand kids
References
References available upon request.
Timeline
Financial Worker
St. Louis County PHHS
02.2024 - Current
Program Coordinator
NHS NorthStar
11.2023 - 02.2024
Human Service Technician
State Of Minnesota
01.2020 - 11.2023
Customer Service Representative
Anthem Incorporated
11.2017 - 01.2020
Regional Mental Health Practitioner
Accurate Home Care
03.2015 - 01.2017
Some College (No Degree) - Psychology
Hibbing Community College
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