Kristie Jolliff
Arlington,OH
Summary
Accomplished Surgery Operations Manager with a proven track record at Blanchard Valley Regional Health Center, enhancing operational efficiency and team productivity. Expert in operations management and team leadership, I spearheaded process improvements that significantly reduced costs and improved customer satisfaction. My strategic planning abilities and dynamic communication skills fostered a positive work environment, driving a notable increase in employee retention.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Surgery Operations Manager
Blanchard Valley Regional Health Center
Findlay, OH
09.1997 - 02.2025
- Streamlined operations by implementing efficient processes and monitoring performance metrics.
- Enhanced team productivity by coordinating resources and overseeing project timelines.
- Managed daily operations to ensure business objectives were consistently met.
- Optimized workflow processes for improved efficiency and customer satisfaction.
- Improved operational efficiency by analyzing and restructuring processes.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed direct reports individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational costs with strategic planning and resource allocation.
- Improved team collaboration with effective communication and leadership.
- Implemented best practices for continuous improvement in operational processes.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Surgery Supervisor
Blanchard Valley Hospital
Findlay, OH
03.2012 - 09.2014
- Led team to achieve operational goals through effective supervision and training.
- Improved team efficiency by coordinating work schedules and managing workloads.
- Managed daily operations, ensuring compliance with company policies and procedures.
- Enhanced employee performance with one-on-one coaching and feedback.
- Conducted performance evaluations to identify strengths and areas for improvement.
- Implemented safety protocols to maintain a secure work environment.
- Supported upper management with strategic planning and execution.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
Bachelor of Science - Nursing
Ohio Northern University
Ada, OH05-2009
Associate of Applied Science - Nursing
Lima Technical College
Lima, OH05-1994
Skills
- Operations management
- Project coordination
- Team leadership
- Process improvement
- Performance analysis
- Conflict resolution
- Strategic planning
- Quality assurance
Certification
CNOR Certification; a credential for registered nurses working in the OR with a dedication to patient safety and high quality care.
RNFA: Registered Nurse First Assist helps surgeons during surgery by providing exposure, controlling bleeding and wound closure.
CCSM: Certified Surgical Services Manager: validates perioperative management skills, proficiency in managing budgets, personnel and service lines.
Timeline
Surgery Supervisor
Blanchard Valley Hospital
03.2012 - 09.2014
Surgery Operations Manager
Blanchard Valley Regional Health Center
09.1997 - 02.2025
Bachelor of Science - Nursing
Ohio Northern University
Associate of Applied Science - Nursing
Lima Technical College