Kristie Jones
Maryville,Tennessee
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Professional Chimney Sweeps & England's Woodstoves
07.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Science - Criminal Justice
South College
Knoxville, TN03.2024
Associate of Science - Medical Assisting
South College
Knoxville, TN12.2021
Certification - Medical Assisting Certification
South College
Knoxville, TN09.2021
Cosmetology License - Cosmetology
Ruben Allen College
Knoxville, TN10.2005
Skills
- Complaint Resolution
- Data Collection
- Call Management
- Data Entry
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Customer Service Representative
Professional Chimney Sweeps & England's Woodstoves
07.2022 - 11.2023
Bachelor of Science - Criminal Justice
South College
Associate of Science - Medical Assisting
South College
Certification - Medical Assisting Certification
South College
Cosmetology License - Cosmetology
Ruben Allen College
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