Kristie Jones
Winter Haven,FL
Summary
Customer service professional with over 12 years in high-volume environments, excelling in communication, conflict resolution, and operational efficiency. Proven ability to enhance customer satisfaction through attentive service and process optimization. Recently trained in aviation safety and customer care, prepared to contribute in dynamic, team-oriented settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Attendant
NBC Universal
Orlando, US
09.2025 - Current
- Enhanced turnover during peak shifts through effective service.
- Elevated guest experiences and loyalty by providing attentive service.
- Collaborated with kitchen staff to ensure timely meal preparation and service.
- Contributed to seamless event operations.
- Developed seasonal dishes to engage customer interest.
- Coordinated with back-of-house to audit stock levels.
- Maintained cleanliness and sanitation standards.
Flight Attendant Trainee
JetBlue University
Orlando, US
04.2026 - 05.2026
- Passed 7 of 11 flight attendant training exams, demonstrating strong commitment to mastering required skills
- Gained strong foundation in aviation safety procedures and passenger care
- Trained in use of safety equipment (fire extinguishers, oxygen systems, flotation devices)
- Acquired aircraft-specific knowledge (door operations, arming/disarming, cabin configurations)
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Successfully applied knowledge through both written exams and practical demonstrations
- Completed trainings focused on customer service, conflict resolution, and safety procedures.
Insurance Specialist
USAA
Tampa, US
01.2024 - 05.2025
- Processed insurance claims efficiently for multiple policy types.
- Reviewed insurance policies to ensure compliance with existing regulations.
- Identified coverage gaps to enhance client protection.
- Optimized renewal processes to streamline client engagement.
- Updated insurance policies to reflect current regulations.
- Guided customers through policy renewals.
- Concentrated efforts on assessing insurance needs in high-risk areas.
- Conducted in-depth policy reviews to ensure comprehensive client understanding.
Education
Associate of Arts - Liberal Arts and General Studies
Polk State College
Winter Haven, FL01-2027
High School -
Sunrise Preparatory Homeschool
Dundee, FL01-2006
Skills
- Hospitality service expertise
- Effective communication
- Active listening
- Call handling efficiency
- First call resolution (FCR)
- Attention to detail in documentation
- Decision-making under pressure
- Calm under pressure
- Quality assurance monitoring
- Emergency response
- Crew coordination
- Flight safety
Certification
- Digital Marketing Certification Texas A&M 01/07/2025
- PERSONAL LINES AGENT (2044) 6/5/2024
- ADJUSTER - ALL LINES (0620) 2/8/2022
Timeline
Flight Attendant Trainee
JetBlue University
04.2026 - 05.2026
Food Attendant
NBC Universal
09.2025 - Current
Insurance Specialist
USAA
01.2024 - 05.2025
Associate of Arts - Liberal Arts and General Studies
Polk State College
High School -
Sunrise Preparatory Homeschool