Summary
Overview
Work History
Education
Skills
Timeline
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Kristie Kelly

Albemarle,NC

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Overview

9
9
years of professional experience

Work History

Team Lead

UniFirst
Goldsboro, NC
06.2021 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Trained new staff in relevant processes and procedures.
  • Ensured compliance with company policies and procedures throughout the team.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Identified opportunities for process improvements, implementing changes when required.

Service Manager

Wells Fargo
Kinston , NC
06.2020 - 06.2021
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Created detailed reports on service activities for senior management review.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Analyzed existing processes for potential cost savings initiatives.

Universal Banker

First Citizens Bank Limited
Kinston, NC
03.2019 - 06.2020
  • Provided customer service to clients by answering questions, resolving complaints and processing transactions.
  • Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
  • Assisted customers with online banking setup and troubleshooting issues.
  • Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
  • Processed deposits, withdrawals, loan payments and other financial transactions.
  • Verified customer identity through driver's license or other forms of identification.
  • Maintained records of customer interactions and transactions in accordance with bank policies.
  • Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.

Lead Teller

Wells Fargo
Kinston, NC
02.2015 - 03.2019
  • Managed a team of tellers and ensured proper training on all banking policies and procedures.
  • Monitored daily cash levels in the vault and reconciled discrepancies.
  • Reviewed customer account information to verify accuracy and resolve any outstanding issues.
  • Led weekly staff meetings to discuss goals, objectives, and performance metrics.
  • Provided ongoing coaching and feedback to tellers on their job performance.
  • Maintained up-to-date knowledge of current bank products and services for customers' convenience.
  • Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
  • Developed strategies to increase sales opportunities among customers by cross-selling bank services or products.

Education

Associate of Applied Science - Business Administration And Management

Lenoir Community College
Kinston, NC

Skills

  • Performance Monitoring
  • Production Monitoring
  • Regulatory Compliance
  • Schedule Management
  • Trend Tracking
  • Performance Improvement
  • Key Performance Indicators
  • Coaching
  • Documentation and Reporting
  • People Management
  • Problem-Solving
  • Conflict Resolution
  • Attention to Detail
  • Work Planning and Prioritization
  • Sales Expertise
  • Goal Setting
  • Analytical Thinking
  • Client Support
  • Account Management

Timeline

Team Lead

UniFirst
06.2021 - Current

Service Manager

Wells Fargo
06.2020 - 06.2021

Universal Banker

First Citizens Bank Limited
03.2019 - 06.2020

Lead Teller

Wells Fargo
02.2015 - 03.2019

Associate of Applied Science - Business Administration And Management

Lenoir Community College
Kristie Kelly