KRISTIE KENNINGTON-OTTO

At Depository Trust and Clearing Corporation I am the front person for my team. I managed day-to-day activities, scheduling, and project management and execution. I facilitated onboarding, departures, year-end evaluations, promotions, and team inclusion that adhered to company DEI compliance. Together my team met all service level agreements and provided timely service to our internal and external clients.

• Collaborated with senior leadership to set long-term objectives for the company.
• Identified opportunities for improvement in operational performance metrics.
• Recruited, trained, supervised, evaluated and mentored staff members.
• Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
• Developed policies and procedures to ensure compliance with corporate standards.
• Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
• Identified opportunities for process optimization through data analysis.
• Developed and implemented strategic plans to ensure organizational goals were met.
• Assessed employee performance against established benchmarks or targets.
• Led cross-functional teams in the development of innovative solutions to complex problems.
• Managed crisis situations to minimize impact on operations and reputation.
• Coordinated activities with other departments to expedite work and improve collaboration.
• Promoted a culture of innovation and encouraged staff to contribute ideas.
• Partnered with staff to create professional development plans to support personal and business growth.
• Led cross-functional teams to drive project completion within budget and deadlines.
• Delegated work to staff, setting priorities and goals.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Mitigated business risks by working closely with staff members and assessing performance.
• Prepared staff work schedules and assigned team members to specific duties.

• Managed a large team of Senior Engineers, ensuring excellent, timely resolutions were met

• Developed and implemented new policies and procedures to improve team productivity and efficiencies

• Analyzed current processes and identified areas for improvement, resulting in reaching Service Level agreements year after year

• Lead recruitment, selection and onboarding of new team members

• Worked closely with team mates to develop and nurture skills to create a more cohesive team environment

• Oversaw several new technologies, resulting in overall cost reductions for the company, including but not limited to automation of daily activities and AWS Snowball. The successful implementation of AWS saved the company 3.2 million dollars annually.

• Implemented cross-functional training among teams resulting in cohesiveness internally throughout the company.

• Developed and implemented an automated server/ device deactivation process

• Developed and maintained a team schedule for 24/7/365 support.

• Excellent strategic thinking, with the ability to lead and inspire teams across global locations.

• Outstanding communication skills, capable of conveying complex technical ideas to non-technical stakeholders.

• Implemented SQUADS dedicated to different technologies and needs to fast track resolutions and response times. This has resulted in cost savings of freeing up manpower.

• Implemented dashboards that are used to meet metrics, plan ahead and see at a glance the health of the network.

• Implemented chatbots for internal hotlines, this initiative sped up response times and saved time and money freeing up engineers to focus on other responsibilities.

At Hillsborough Kids I was a technical manager. I worked closely with the team to ensure we met all government guidelines and provided 24/7 support for social workers. I took care of onboarding, departures, yearend evaluations, promotions, and team cohesiveness. Together my team met all service level agreements and provided timely service to our internal and external clients. We were able to provide all legal documents to the court system when summoned.

• Managed daily operations of MIS department including 8 direct reports

• Developed and maintain departmental budget based on government standards

• Performed recruiting/HR functions for department staff from interviewing to termination

• Intrusion Detection - monitor/administer and respond to alerts

• Patch Management - review, determine and deploy based on industry standard

• Designed and implemented corporate antivirus system

• Planned, designed, and managed LAN network expansion project

• Implemented and maintained various projects including Microsoft Exchange 2010 environment, Blackberry Enterprise Server, Symantec Enterprise Vault, Symantec Endpoint Protection, Symantec Backup Exec, 2008 AD upgrade, VMWare Vsphere Environment, DELL Equal Logic Environment, restructure of satellite branches to include electrical, cabling, servers, Cisco switches and Cisco VOIP, tested disaster recovery plan and implementation both in-house and offsite

• Managed corporate wide inventory control, perform random inventory audits for submission to State of Florida

• Oversaw SharePoint 2008 team to include development, permissions, end user experience and training

• Wrote policies and procedures for COA accreditation approval, designed to promote an private organizations capacity to fulfill its mission.

• Ensured progressive technologies in place for 6+ locations, supporting 900+ users

Project Management - company's transition of technology and assets consisting of Exchange 2010, SharePoint, licenses, support and maintenance contracts and budget to new lead agency.

• Ensured compliance with regulatory requirements and industry standards.
• Provided leadership during times of organizational change or crisis situations.
• Conducted performance reviews for team members.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Coached, mentored and trained team members in order to improve their job performance.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Established processes to ensure efficient workflow throughout the organization.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Established and monitored KPIs to evaluate performance and identify areas for improvement.
• Conducted performance evaluations, providing feedback and coaching for team development.
• Developed and implemented strategic plans to achieve company objectives.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Delegated work to staff, setting priorities and goals.

In my role at Nielsen Media Research, I was a Systems Administrator and Project manager. I worked closely with many teams to ensure their needs were met through technical support and implementing new technologies. I also managed several projects that helped reduce our footprint in the data center, freeing up space and allowing Nielsen Media Research to house servers for other companies, this added to overall revenue.

• Researched client's server-side needs and best business practices

• Implemented practical business needs in a timely fashion

• Utilized SMS, WSUS and RDP for server-side upgrades, patching and builds

• Built, configured and maintained physical and virtual server environments

• Lead the Server Reduction Project changing servers from physical to virtual, reducing the physical count by 352

• Provided all the DNS assignments, drive permissions and windows group creations

• Worked extensively with the Identity Management team setting up new user accounts providing all necessary access and permissions

• Coordinated efforts with the NetBackup team, providing assistance with software upgrades, troubleshooting, and creating company-wide policies.

• Provided technical support to end-users across the organization with IT related issues and queries.
• Participated in projects related to new infrastructure implementations or migrations from legacy platforms.
• Conducted regular maintenance activities on servers such as patching or cleaning up disk space usage.
• Managed user accounts in AD ensuring users have appropriate access rights.
• Maintained hardware inventory of all physical assets in the data center.
• Troubleshot networking connectivity issues within LAN and WAN environment utilizing packet sniffers such as Wireshark or tcpdump tools.
• Ensured high availability of all critical systems by implementing redundancy measures like clustering or load balancing technologies.
• Implemented network services such as DHCP, DNS, Active Directory and Group Policy Objects.
• Analyzed log files from various sources such as application logs, system logs or firewall logs to detect any suspicious activity or potential threats.
• Configured advanced firewalls rules to ensure secure communication between internal networks and external entities.
• Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
• Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
• Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
• Coordinated resources across multiple departments and teams as needed for successful completion of projects.

In my role at Raymond James Financial worked with several different technologies both internal and external. I managed 18 production internal and external facing systems, providing 24/7 support and uptime. I also worked on the Business disaster Recovery team.

• Administered 18 production servers and 27 developmental environment servers

• Built the servers, addressed compatibility issues within the RJ infrastructure, diagnosed and resolved real time production issues in a timely manner

• Maintained all the servers in the Detroit BCP facility

• Maintained and upgraded versions of CSS and Crystal Enterprises, and new code on the servers

• Installed and tested new custom developed code on servers

• Formed a testing lab, which emulated branch and home office configurations for all CSS module and code enhancement testing

• Facilitated the building and installation of packages to be deployed via LAN DESK for software pushes and upgrades

• Worked closely with the business analyst and developers on code enhancement projects and module modifications

• Provided support for administered applications on 2000 and XP desktop systems.

• Ensured high availability of all critical systems by implementing redundancy measures like clustering or load balancing technologies.
• Assisted with disaster recovery efforts during outages or other unplanned events.
• Troubleshot networking connectivity issues within LAN and WAN environment utilizing packet sniffers such as Wireshark or tcpdump tools.
• Provided technical support to end-users across the organization with IT related issues and queries.
• Installed, configured, maintained and administered multiple operating systems including Windows Server 2008, 2012, 2016, Linux Ubuntu and Red Hat Enterprise.
• Configured advanced firewalls rules to ensure secure communication between internal networks and external entities.
• Resolved escalated tickets assigned by Service Desk team members in a timely manner according to SLA requirements.
• Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
• Kept systems operating efficiently by performing necessary upgrades and repairs.
• Implement policies, procedures and best practices to safeguard and protect data, reports, and access.
• Consulted users to determine areas in need of improvement.
• Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.