Kristie Lemons
St Louis,MO
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
14
14
years of professional experience
Work History
Online Grocery Associate
Walmart
08.2018 - 04.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Loaded and unloaded orders at customer's homes or locations.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Shift Manager
Wendys Restaurant
05.2010 - 11.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Managed staff hiring, training and supervision.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01.2021
Skills
- Customer Engagement
- Flexible scheduling
- Order Accuracy
- Complaint resolution
- Shelf Stocking
- Food safety awareness
- Stock replenishment
- Product Rotation
- Attention to Detail
Timeline
Online Grocery Associate
Walmart
08.2018 - 04.2024
Shift Manager
Wendys Restaurant
05.2010 - 11.2016
High School Diploma -
Penn Foster Career School
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