Summary
Overview
Work History
Education
Skills
Certification
References
Volunteer Experience
Timeline
Generic

Kristie Lewis

Choctaw,Oklahoma

Summary

Highly motivated team player. I have a genuine, even tempered, open minded, trusting, organized personality. Enthusiastic about helping people.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Vehicle Maintenance Analysis clerk/ Production control/ REMS Monitor

PCSI (Professional Contract Services, inc.)
Austin, Texas
04.2024 - Current
  • Obtain vehicle information for infield and mobile calls
  • Coordinate pickup and delivery of vehicles
  • Provide vehicles estimated time in commission
  • Practice housekeeping tool control, FOD prevention and safety at all times
  • Prepare accident/abuse documentation on vehicle to report to organization
  • Verify vehicle date in computer
  • Prioritize vehicle status
  • Update status board
  • Obtain inventory of vehicle fleet
  • Annotate operator card when repairs are completed
  • Update utilizations
  • Vehicle Control Officer training
  • Process vehicle modifications, incoming and outgoing assets, vehicles to be shipped, air force surplus assets
  • Maintain technical order library
  • Correspond with outside agencies to resolve identified discrepancies with technical data
  • Ensure current versions of technical date are maintained
  • Monitors ETIMS and air force TO index

Receptionist/Medical Assistant

Dawson Medical Group
Okc, Oklahoma
01.2015 - Current
  • Answering heavy phone calls
  • Checking in and out patients for appointments
  • Scheduling appointments
  • Surgery
  • Follow up appointments
  • Anesthetist appointments
  • ENT
  • Dermatology appointment
  • Putting notes in patients charts
  • Managed Referrals to and from providers
  • Rooming patients and preparing for the doctor or PA
  • Assisting the Physicians and PA
  • Receiving and writing up Labs and pathology reports
  • Preparing Charts for the next day’s appointments
  • Received patient payments
  • Posting payments to accounts
  • Transferring payments from insurance to patients
  • Writing up refunds
  • Contacting with Pharmacies
  • Refills
  • Prescriptions
  • Drug rep companies
  • Taking vital signs such as blood pressure and temperature on patients before seeing the physician
  • Assisted with biopsies and MOHS surgery
  • Cleaned patients ears
  • Calling insurance companies
  • Modifying claims
  • Filing charts
  • Systems
  • Mends
  • Microsoft word
  • Excel

Patient Financial Advocate/insurance collector/ Receptionist, clerical clerk and MVA Collector

United Surgical Partners International (USPI)
Addison, TX
08.2021 - 04.2024
  • Handles incoming calls to the department and distributes messages as needed
  • Greets patients with friendly conversation tone and smile
  • Will receive, open and deliver department mail
  • Files and makes copies of correspondence and other printed documents
  • Organizes and maintains file system
  • Handles multiple tasks simultaneously
  • Uses acquired knowledge and experience to streamline the job
  • Will furnish prompt, accurate information to expedite maximum amount of work in a minimum amount of time
  • Able to operate copier, fax, computer,10 key, and postage meter
  • Ability to efficiently use word processing including office, word, and excel
  • Ability to accurately scan correspondence into powerchart and distribute accordingly
  • Accurately post payments to cash drawer and balance end of day transactions
  • Able to accurately put daily deposit together and run electronic checks
  • Able to complete and maintain MVA lean files
  • Assist with follow up on liability claims, including typing lien and releases
  • Follows up on case/claim status with insurance offices and or/attorney office in an attempt to collect payment
  • Collects checks, cash, and credit card payment for co pays and deductibles for patient account payments with guarantor
  • Able to expedite patient refund
  • Other clerical duties as requested by department manager
  • Responsible to comply with an internal control practices and policies
  • Follows regulations and guidelines protecting the confidentiality of health related information
  • Interpret federal/ state regulations and laws, policy statements
  • Ability to analyze information
  • Works on all patient account correspondence within24 hours of receipt
  • Works all assigned insurance accounts twice each month
  • Must have the capability of making a minimum of30 calls/ contacts per day on accounts (does not include correspondence)
  • Begin calling insurance companies within15 days after initial claim filing
  • Bring account to resolution rather than check in status or sending multiple claims
  • Request medical records as required for claim processing
  • Provide copy of implant invoice as required for claim processing
  • Answers patient inquiries regarding billing and demonstrating superior customer service skills and problem solving, which includes assisting the patient with alternative financing options, payment plans and charity applications
  • Have a thorough working knowledge of all managed care contracts
  • Responsible to report to payer problems or concerns to management
  • Ability to answer the patient call line as assigned
  • Sends appeal letters when payment received is not according to contract or different from verification information
  • Able to write up adjustment and refund forms as indicated by documentation and submit to the business office manager and CFO for approval
  • All forms submitted must be accompanied by adequate documentation for decision-making (EOBs, receipts, correspondence, etc.)
  • Record all contacts with insurance carrier or patient/responsible party in comments in patient accounting system
  • Follows regulations and guidelines protecting confidentiality of health related information
  • Performs other duties assigned
  • Works with excel spreadsheets for trends and data
  • Work spreadsheets with pivots and balances
  • Maintains operational requirements portals/ programs
  • Manage workflows and reports
  • Contacts patient/guarantor to inform them of estimated deductible, co-pay and/or co insurance due prior to the day of surgery
  • Responsible for contacting patient/ guarantor as far in advance as possible
  • Calls are made as soon as the benefit information is received front the insurance verification team
  • Makes a minimum of40-50 calls a day
  • Record all contacts with patient/ responsible party, including payment arrangement and payments received
  • Ability to answer patient inquiries regarding billing by demonstrating superior customer service skills and problem solving
  • Has a thorough working knowledge of all payment options including care credit and surgicares
  • Have a through working knowledge of all managed care contracts
  • Follows regulations and guidelines protecting the confidentiality of health related information

Patient Care Partner

Oklahoma Heart Hospital
okc, ok
06.2019 - 07.2021
  • Answers call lights
  • Taking patients vitals (respirations, blood pressure, blood sugars, temperature, and heart rates)
  • Experience in pediatrics, geriatrics, med/surg, telemetry, ICU and ER
  • Answer to patient codes (CPR)
  • Initiate basic CPR measures in the event of cardiac or pulmonary arrest and respond to emergency situations on and off the floor
  • Patient care duties
  • Helping patients brush teeth
  • Assisting with walking after surgery
  • Bathing patients
  • Eating
  • Toileting
  • Dressing
  • Position patients
  • Perform EKG’s, prepare patients for examinations and procedures
  • Ensures safe and comforting environment
  • Chart and record information into patients EMR
  • Interact with physicians, staff, patients, and family
  • Cooperate with hospital guidelines to ensure HIPAA compliance and privacy of patients medical record
  • Systems
  • Excel
  • Microsoft word
  • Powerchart
  • Cerner

Education

Associates - Business

Rose State College
11.2024

Moore-Norman Technology Center
06.2014

Choctaw High School
05.2014

Certified Nursing Assistant -

Eastern Oklahoma County Technology Center
12.2013

Skills

  • Excel
  • Navigate data analyzed and organized to navigate company goal and confirm strategic plans
  • Calculate dated to determine whether a company budgets are being respected
  • Record date and imputed for company records
  • Formulas such as sum, average and max and min
  • Ability to use charts and graphs
  • Ability to run pivot tables in order to record data on a large scale
  • Making lists
  • Microsoft word
  • Formatting
  • Tracking changes
  • Typing up letters to patients
  • Typing appeals to insurance companies
  • Microsoft outlook
  • Managing and organizing inboxes
  • Communicating with patients, coworkers and other doctor offices, and attorneys
  • Scheduling
  • Microsoft teams
  • Setting up audio/video conferencing
  • Using chat function
  • Screen sharing
  • Instant messaging
  • Adobe
  • Formatting pdf
  • Scanning documents
  • Medical system
  • Cerner
  • Revenue Cycle
  • MENDS

Certification

BLS/CPR certificate

References

  • Kristy, Johnson, Instructor, (405)390-9591, Eastern Oklahoma County Technology Center, 4601 N. Choctaw Rd., Choctaw, Ok, 73020
  • Tiffany, Whittington, RN, 580-618-0474, Oklahoma heart hospital
  • Krista, Schroeder, Audiologist, 940-636-1717, Dawson medical group/Schroeder Audiology

Volunteer Experience

  • Health Occupations Students of America, 2013-11
  • Oklahoma Blood Institute, 2013-06, 2013-10-31
  • Grace Church, 2013-10-24
  • National Honor Society, 2012-03
  • Eastpointe Community Church, 2011-06

Timeline

Vehicle Maintenance Analysis clerk/ Production control/ REMS Monitor

PCSI (Professional Contract Services, inc.)
04.2024 - Current

Patient Financial Advocate/insurance collector/ Receptionist, clerical clerk and MVA Collector

United Surgical Partners International (USPI)
08.2021 - 04.2024

Patient Care Partner

Oklahoma Heart Hospital
06.2019 - 07.2021

Receptionist/Medical Assistant

Dawson Medical Group
01.2015 - Current

Associates - Business

Rose State College

Moore-Norman Technology Center

Choctaw High School

Certified Nursing Assistant -

Eastern Oklahoma County Technology Center
Kristie Lewis