Highly motivated team player. I have a genuine, even tempered, open minded, trusting, organized personality. Enthusiastic about helping people.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Vehicle Maintenance Analysis clerk/ Production control/ REMS Monitor
PCSI (Professional Contract Services, inc.)
Austin, Texas
04.2024 - Current
Obtain vehicle information for infield and mobile calls
Coordinate pickup and delivery of vehicles
Provide vehicles estimated time in commission
Practice housekeeping tool control, FOD prevention and safety at all times
Prepare accident/abuse documentation on vehicle to report to organization
Verify vehicle date in computer
Prioritize vehicle status
Update status board
Obtain inventory of vehicle fleet
Annotate operator card when repairs are completed
Update utilizations
Vehicle Control Officer training
Process vehicle modifications, incoming and outgoing assets, vehicles to be shipped, air force surplus assets
Maintain technical order library
Correspond with outside agencies to resolve identified discrepancies with technical data
Ensure current versions of technical date are maintained
Monitors ETIMS and air force TO index
Receptionist/Medical Assistant
Dawson Medical Group
Okc, Oklahoma
01.2015 - Current
Answering heavy phone calls
Checking in and out patients for appointments
Scheduling appointments
Surgery
Follow up appointments
Anesthetist appointments
ENT
Dermatology appointment
Putting notes in patients charts
Managed Referrals to and from providers
Rooming patients and preparing for the doctor or PA
Assisting the Physicians and PA
Receiving and writing up Labs and pathology reports
Preparing Charts for the next day’s appointments
Received patient payments
Posting payments to accounts
Transferring payments from insurance to patients
Writing up refunds
Contacting with Pharmacies
Refills
Prescriptions
Drug rep companies
Taking vital signs such as blood pressure and temperature on patients before seeing the physician
Assisted with biopsies and MOHS surgery
Cleaned patients ears
Calling insurance companies
Modifying claims
Filing charts
Systems
Mends
Microsoft word
Excel
Patient Financial Advocate/insurance collector/ Receptionist, clerical clerk and MVA Collector
United Surgical Partners International (USPI)
Addison, TX
08.2021 - 04.2024
Handles incoming calls to the department and distributes messages as needed
Greets patients with friendly conversation tone and smile
Will receive, open and deliver department mail
Files and makes copies of correspondence and other printed documents
Organizes and maintains file system
Handles multiple tasks simultaneously
Uses acquired knowledge and experience to streamline the job
Will furnish prompt, accurate information to expedite maximum amount of work in a minimum amount of time
Able to operate copier, fax, computer,10 key, and postage meter
Ability to efficiently use word processing including office, word, and excel
Ability to accurately scan correspondence into powerchart and distribute accordingly
Accurately post payments to cash drawer and balance end of day transactions
Able to accurately put daily deposit together and run electronic checks
Able to complete and maintain MVA lean files
Assist with follow up on liability claims, including typing lien and releases
Follows up on case/claim status with insurance offices and or/attorney office in an attempt to collect payment
Collects checks, cash, and credit card payment for co pays and deductibles for patient account payments with guarantor
Able to expedite patient refund
Other clerical duties as requested by department manager
Responsible to comply with an internal control practices and policies
Follows regulations and guidelines protecting the confidentiality of health related information
Interpret federal/ state regulations and laws, policy statements
Ability to analyze information
Works on all patient account correspondence within24 hours of receipt
Works all assigned insurance accounts twice each month
Must have the capability of making a minimum of30 calls/ contacts per day on accounts (does not include correspondence)
Begin calling insurance companies within15 days after initial claim filing
Bring account to resolution rather than check in status or sending multiple claims
Request medical records as required for claim processing
Provide copy of implant invoice as required for claim processing
Answers patient inquiries regarding billing and demonstrating superior customer service skills and problem solving, which includes assisting the patient with alternative financing options, payment plans and charity applications
Have a thorough working knowledge of all managed care contracts
Responsible to report to payer problems or concerns to management
Ability to answer the patient call line as assigned
Sends appeal letters when payment received is not according to contract or different from verification information
Able to write up adjustment and refund forms as indicated by documentation and submit to the business office manager and CFO for approval
All forms submitted must be accompanied by adequate documentation for decision-making (EOBs, receipts, correspondence, etc.)
Record all contacts with insurance carrier or patient/responsible party in comments in patient accounting system
Follows regulations and guidelines protecting confidentiality of health related information
<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group