Kristie L. Lindau

Director of Communications

The National Exchange Club

Toledo, Ohio

06.2013 - Current

Serve in an executive leadership role overseeing organizational operations, national communications, governance support, and strategic planning.
Partner with the CEO and National Board of Directors to implement cross-organizational goals, national campaigns, and mission-focused initiatives.
Lead all aspects of departmental administration, including budgeting, contract oversight, and vendor performance monitoring to ensure compliance and efficiency.
Design and implement policies, procedures, and systems to improve service delivery, operational efficiency, and organizational compliance.
Supervise and develop national communications staff and external consultants, fostering professional growth, accountability, and a positive, productive team environment.
Coordinate professional development opportunities for staff, enhancing skill sets and team effectiveness.
Lead planning, logistics, and execution of large-scale programs and events such as the annual national convention and regional leadership summits, managing vendor relations and volunteer engagement.
Frequently serve as emcee, presenter, and workshop leader, delivering professional development on branding, communications, nonprofit leadership, and mission awareness.
Direct the production of Exchange Today magazine and oversee national-level communications across digital and print platforms.
Spearhead national awareness campaigns, including Exchange’s National Project on child abuse prevention, collaborating with agencies, service providers, and community partners.
Manage communications-related and departmental budgets, ensuring all spending aligns with organizational goals and board-approved limits.
Act as liaison between staff and the National Board of Directors, coordinating reports, governance support, and policy communications.
Represent the organization in public relations efforts, community outreach initiatives, and partnership development with nonprofit peers, funders, vendors, and the media.

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