Kristie Murray
Coudersport,PA
Summary
Experienced Supervisor/Case Manager, proficient in managing various operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Team-oriented professional with expertise supervising various projects, overseeing tasks and managing numerous employees.
Resourceful Veteran Site Supervisor tenacious about keeping operations on-schedule and on-budget. Successful at coordinating diverse resources and satisfying tough clients according to demanding timelines. Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with over 20 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills. Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for a wide variety of individual, family, and team services. Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Caseworker
McKean County Children and Youth Services DHS
Smethport, PA
05.2019 - 06.2022
- Coordinated and continually assessed safety, needs, and required services designed to maintain children in their natural home or reunify them to their natural home and concurrently plan for permanent alternatives in event natural home environment is unable to provide adequate or safe care necessary for child's welfare
- Worked cooperatively in conjunction within team environment with other Caseworkers, Clerks, Aides, and Supervisors to provide best possible outcomes for children and families across County
- Collaborated, planned, and organized team meetings regarding needs and services for family and children with other entities such as placement facilities, drug and alcohol services, mental health services, educational services, and variety more
- Compose and submits court review documentations as well emergency petitions in regard to children and families that are court involved
- Provided continual ongoing case management to caseload of 15 up to 26 children and families on day-to-day basis
- Engaged in On-Call after hours emergency assessments of abuse and neglect in determination of safety of children in home
- Continually collaborated daily with various law enforcement entities in carrying out of scope of duties
- Routinely fielded incoming calls regarding abuse/neglect reports in which critical demographic, abuse/neglect, location information is processed at high paced environment
- Supervised overall client services and acted as liaison between clients, caregivers and service providers.
- Created treatment or service plan meeting each client's individualized needs.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Coordinated discharge of clients with outside healthcare resources and formulated individualized service plans with both long-term and short-term goals.
- Able to multi-task with little to no supervision required.
- Proficient in Microsoft Word, Excel, Power Point, and Outlook
Therapeutic Support Staff
Sagewood Counseling
Bradford, PA
08.2018 - 05.2019
- Provided one-to-one behavioral management interventions to children and adolescents with serious emotional disturbance, in support of family or other responsible adults
- Provided behavioral health interventions to stabilize children, and to assist children in developing age- appropriate self-management skills, and to support, empower parents, family members and other adults responsible for supervising children in educational and other community settings
- Worked with families and entire treatment team by implementing plan techniques in order to achieve desired goals
- Managed client case load of approximately 10 children and families
- Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Managed caseload of individual clients, couples and family therapy sessions.
HOUSING AND REDEVELOPMENT HOUSING CASE MANAGER
MCKEAN COUNTY
Bradford, PA
05.2018 - 08.2018
- Managed 20-household case load
- Conducted intake interviews and assessments with applicants to determine eligibility for housing assistance
- Completed applications, collections of necessary documents, verification of housing and income of various programs with clients
- Provided continual case management for 20-household case load in assessment of needs and services with home to identify resources in community to assist household with their housing, personal, parenting, and financial needs
- Compiled client files, case documentations, and related contact information case management.
- Coordinated program referrals for community-based resources.
SCHOOL CAFETERIA SUPERVISOR
BRADFORD AREA HIGH, NUTRITION GROUP
Bradford, PA
08.2016 - 05.2018
- Managed eight personnel in their daily roles and responsibilities
- Maintained and monitored ordering of product through different vendors to ensure optimal functioning of cafeteria as well as keeping inventory costs low
- Documents daily production records
- Crucial to integration of free breakfast and lunch program that begin September 2017; works closely with other faculty throughout school to promote programs.
- Planned menus complying with established health guidelines and budget limitations.
- Updated daily logs, checked in deliveries and submitted weekly reports.
- Prepared and served over 300 nutritious meals each day.
21st CENTURY SITE SUPERVISOR
YMCA TWIN TIERS
Bradford, PA
08.2015 - 06.2016
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Developed work schedules for team members to maximize shift coverage.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Assisted managers in interviewing and selecting new workers.
- Resolved issues among team members to keep employees on task.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Prioritized and delegated workload based on available materials.
- Identified and eliminated safety risks through additional training.
- Trained new team members on site policies and procedures.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Coordinated site investigations, documented issues and escalated to executive teams.
- Provided onsite training to help develop employee skills.
- Planned various activities, crafts, as well as STEM projects with teachers and staff for over 60 students.
- Collaborated with over 25 teachers and 10 staff personnel in regard to developing program strategies, learning activities, delegation of tasks, to provide safe learning environment to enhance student's experience.
Preschool Aide
Bradford Area Christian Academy
Bradford , PA
09.2015 - 06.2016
- Planned various activities and craft as well as, STEM activities for over 60 students in program
- Worked closely with several teachers in program to enhance student’s experience in program
- Managed trainings and scheduling of shifts for six staff in program
- PRE-SCHOOL
- Applied specialized teaching techniques to reinforce social and communication skills.
- Supervised students on field trips for safety and proper behavior in public settings.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Lead Teacher
BRADFORD AREA CHRISTIAN ACADEMY
Bradford, PA
09.2014 - 06.2015
- Supervised students in social and developmental activities and provided one-on-one attention when needed.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Increased student involvement in program offerings through strategic redesign of program processes and methods.
- Guided student teachers and teaching aids in classroom management, leading by example and thoroughly answering questions.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
- Coordinated field trips for classes and wrote detailed itineraries for student safety.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Observed and recorded teacher methods to suggest improvements and increase student interest.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Taught student classrooms with varying teaching methods and elevated average GPA.
- Oversaw work of teaching team to optimize student education.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Worked with staff to raise funds new classroom technology and trained teachers on use.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Increased student involvement in program offerings through strategic redesign of program processes and methods
PRIME TIME CORDINATOR
YMCA TWIN TIERS
Bradford, PA
10.2010 - 09.2014
- Cared for children of all ages as members came in to exercise
- Created and planned various activities and crafts that were age appropriate for children
- Scheduled trainings and shifts for 10 different staffs.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Used job-related software to draft and finalize written correspondence and documentation.
- Handled incoming and outgoing shipping and receiving activities.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Inventoried and ordered office supplies to maintain availability of products.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
TRAINING OFFICER, SECURITY OFFICER, IT SPECIALIST, CAREER COUNSELOR
US NAVY
06.1995 - 06.2006
- Worked in various locations at various jobs throughout Naval Career
- Career and Education Counseling Specialist for over 400 reservists and 12 full-time staff
- Engaged in providing regular ongoing assessment and case management for Reserve and Active-Duty staff to identify certifications/qualification individuals may wish to attain or were required to attain, identifying resources to assist with advancement of all personnel as well as strategies and techniques to study for advancement exams
- Assisted with identifying potential college/university resources, as well as utilizing Military funding, and maximizing use of their Montgomery GI Bill and Post 9-11 Bill to assist with attaining degrees, vocational/technical schooling, and certifications desired to be attained by Reservist and Active-Duty personnel
- Prepared and processed reenlistment bonuses for qualified personnel
- Continually provided case management for both Reserve and Active-Duty personnel in area of transitioning out of Active Duty completely, transitioning from Active Duty to Reserve Duty, identification of workshops in area of continuing education, job attainment and job interviewing skills/strategies, resume development, housing identification and attainment
- Planned and executed training activities and orders for personnel in Naval Reserves to complete required missions and training duties
- Successfully lead two joint teams of five different civilian contracting organizations to install over $200,000 of new IT equipment and networks at two different command posts.
- Configured hardware, devices and software to set up workstations for employees.
- Established personnel qualifications and coordinated onboarding activities.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Patched software and installed new versions to eliminate security problems and protect data.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Administered drug, aptitude and personality assessments.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Established and oversaw clear guidelines about procedures and success metrics.
- Collaborated with faculty to develop after-school tutoring program for struggling students.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Equipped students with job search skills to increase success chances.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Developed and deepened connections with mentees, influencing career and life choices of each potential program participant.
- Performed server backups and changed and replaced backup tapes daily.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained case files and documented actions.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked and verified photo identification prior to granting facility access.
- Kept detailed records of individual histories, scores and documents.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Adjusted instructional strategies according to student needs and understanding of material.
- Helped students evaluate course choices and select relevant classes.
- Worked with team to continuously improve career and placement opportunities for students.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Maintained knowledge of market and diverse career opportunities.
- Assisted clients in building successful job search strategies.
- Developed career and education plans based on individual needs.
Education
Master's - Criminal Justice and Security Administration
University of Phoenix-Online
Phoenix, AZ11.2021
Masters in Science of Psychology - Industrial And Organizational Psychology
University of Phoenix-Online
Phoenix, AZ03.2020
BACHELOR OF SCIENCE - Psychology
University of Phoenix-Online
Phoenix, AZ09.2017
ASSOCIATES - APPLIED SCIENCE, Electronics
THOMAS EDISON STATE COLLEGE
Trenton, NJ12.2005
Skills
- Assignment Delegation
- Safe Operating Procedures
- Risk Management
- Employee Training
- Multitasking and Prioritization
- Worker Supervision
- Documentation and Recordkeeping
- Multi-Project Coordination
- Attention to Detail
- Cross-Functional Collaboration
- Supply Ordering
- Team Leadership
- Schedule Determination
- Procedure Planning
- Verbal and Written Communication
- Work Monitoring
- Decision Making
- Social Perceptiveness
- Self-Control and Integrity
- Project Management
- Customer Relations
- Employee Motivation
- Relationship Building
- Stress Tolerance
- Time Management
- Administration and Management
- Willingness to Learn
- Health and Safety Compliance
Accomplishments
National Society of Leadership and Success
November 2020 - Current
Presidential Dean's List University of Phoenix
December 2020 - November 2021
Certification
Professional Caseworker - October 2019
Timeline
Caseworker
McKean County Children and Youth Services DHS
05.2019 - 06.2022
Therapeutic Support Staff
Sagewood Counseling
08.2018 - 05.2019
HOUSING AND REDEVELOPMENT HOUSING CASE MANAGER
MCKEAN COUNTY
05.2018 - 08.2018
SCHOOL CAFETERIA SUPERVISOR
BRADFORD AREA HIGH, NUTRITION GROUP
08.2016 - 05.2018
Preschool Aide
Bradford Area Christian Academy
09.2015 - 06.2016
21st CENTURY SITE SUPERVISOR
YMCA TWIN TIERS
08.2015 - 06.2016
Lead Teacher
BRADFORD AREA CHRISTIAN ACADEMY
09.2014 - 06.2015
PRIME TIME CORDINATOR
YMCA TWIN TIERS
10.2010 - 09.2014
TRAINING OFFICER, SECURITY OFFICER, IT SPECIALIST, CAREER COUNSELOR
US NAVY
06.1995 - 06.2006
Master's - Criminal Justice and Security Administration
University of Phoenix-Online
Masters in Science of Psychology - Industrial And Organizational Psychology
University of Phoenix-Online
BACHELOR OF SCIENCE - Psychology
University of Phoenix-Online
ASSOCIATES - APPLIED SCIENCE, Electronics
THOMAS EDISON STATE COLLEGE
Professional Caseworker - October 2019
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