Open To Work
Verified
This profile is verified using an email address.
Kristie Nieto
High Point,United States
Work Preference
Summary
Results-oriented Project Services Professional with a proven track record in installation project management and customer satisfaction. Coordinated over 200 projects quarterly, achieving a 15% reduction in delivery time through process improvements. Excelled in optimizing resource allocation and enhancing stakeholder communication, ensuring timely project updates. Unique expertise in driving client retention and sales growth through innovative solutions and efficient logistics management.
Overview
17
17
years of professional experience
Work History
Project Services Professional
LOWE’S CORPORATE INC.
10.2021 - 05.2026
- Coordinated installation project services, handling over 50 daily inbound calls with a 95% customer satisfaction rate. Oversaw outbound initiatives and project communications, ensuring timely updates for stakeholders. Collaborated with teams to complete 200+ installation projects quarterly, optimizing scheduling and resource allocation. Achieved a 15% reduction in project delivery time through process improvements.
- Streamlined communication protocols for enhanced customer interaction.
- Facilitated on-time project delivery by managing stakeholder updates.
- Optimized resource allocation to enhance project efficiency.
- Improved coordination between teams for faster project completion.
Account Manager / Co-Owner
J&D PROFESSIONAL SERVICES
04.2012 - 09.2025
- Oversaw client relations and operations for a ten-member team, fostering a culture of accountability and service excellence. Developed a client feedback system, boosting retention rates by 15% in one year and increasing recurring revenue. Administered financial transactions, material procurement, and scheduling for client accounts, ensuring efficient service delivery and cost control.
- Improved client retention through innovative feedback system.
- Strengthened recurring revenue by 15% within one year.
- Streamlined financial transactions and procurement processes.
- Led a team of ten to achieve operational excellence.
Customer Service Business Representative (B2B Accounts)
AMAZON
04.2020 - 10.2021
- Managed complex customer issues for B2B accounts in high-pressure settings. Achieved 95% customer satisfaction rating and drove a 20% sales increase through targeted account strategies. Optimized delivery logistics, enhancing order fulfillment and boosting repeat business by 15%. Oversaw tax exemption processes, ensuring compliance and improving client retention.
- Resolved intricate customer challenges efficiently.
- Surpassed sales objectives by 20% through strategic management.
- Streamlined logistics, resulting in 15% growth in repeat business.
- Enhanced compliance and retention via tax administration.
Sales Consultant / Marketing Assistant
CUSTOM HOMES / WADE JURNEY HOMES
02.2009 - 04.2020
- Supported technological solutions, driving 20% regional sales growth through automated tracking. Guided clients in home purchasing and mortgage applications, enhancing conversion rates and satisfaction. Coordinated marketing campaigns, utilizing analytics to target demographics. Negotiated contracts and organized showings, streamlining sales operations.
- Drove automation of sales tracking, boosting efficiency.
- Strengthened client satisfaction with effective guidance.
- Leveraged data analytics for targeted marketing.
- Streamlined operations with organized client showings.
Education
Bachelor’s Degree -
University of North Carolina at Wilmington
Skills
- Project management
- Sales growth
- Stakeholder communication
- Accounts Payable/Receivable
- Logistics management
- Contracts and negotiations
- Process improvement
- Resource allocation
- Data analytics
- Event Planning and Execution
Timeline
Project Services Professional
LOWE’S CORPORATE INC.
10.2021 - 05.2026
Customer Service Business Representative (B2B Accounts)
AMAZON
04.2020 - 10.2021
Account Manager / Co-Owner
J&D PROFESSIONAL SERVICES
04.2012 - 09.2025
Sales Consultant / Marketing Assistant
CUSTOM HOMES / WADE JURNEY HOMES
02.2009 - 04.2020
Bachelor’s Degree -
University of North Carolina at Wilmington