Kristie O'neal
Gibraltar,MI
Summary
Proven track record in enhancing patient comfort and dignity, notably at Henry Ford Wyandotte Hospital Select Specialty, by providing exceptional patient care and support. Skilled in HIPAA compliance and fostering therapeutic relationships, demonstrating a reliable team player attitude. Achieved significant improvements in patient wellbeing through direct patient care and effective communication.
Overview
19
19
years of professional experience
Work History
Certified Nursing Assistant
Foutainview of Monroe
Monroe, MI
05.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Hospice Aide
Heart To Heart Hospice
Southgate, MI
03.2021 - 05.2023
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
Hospice Aide
Custom Hospice
Troy, MI
11.2020 - 03.2021
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
Certified Nursing Assistant
Henry Ford Wyandotte Hospital Select Specialty
Wyandotte, MI
10.2018 - 11.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Med Tech
Fox Run Village
Novi, MI
03.2016 - 10.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Certified Nursing Assistant
Camelot Hall Convalescent Center
Livonia, MI
06.2014 - 05.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Customer Service/Salesperson
Von Maur Briarwood
Ann Arbor, MI
09.2008 - 11.2011
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Retail Sales Specialist
Macys Department Store
Ann Arbor, MI
09.2005 - 01.2007
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Increased sales and customer satisfaction through personalized servicing.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
Education
GED -
Washtenaw Community College
Ann Arbor, MI09.2010
Certified Nursing Asst
American Red Cross
Riverview, MI02.2009
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
Timeline
Certified Nursing Assistant
Foutainview of Monroe
05.2023 - Current
Hospice Aide
Heart To Heart Hospice
03.2021 - 05.2023
Hospice Aide
Custom Hospice
11.2020 - 03.2021
Certified Nursing Assistant
Henry Ford Wyandotte Hospital Select Specialty
10.2018 - 11.2020
Med Tech
Fox Run Village
03.2016 - 10.2018
Certified Nursing Assistant
Camelot Hall Convalescent Center
06.2014 - 05.2016
Customer Service/Salesperson
Von Maur Briarwood
09.2008 - 11.2011
Retail Sales Specialist
Macys Department Store
09.2005 - 01.2007
GED -
Washtenaw Community College
Certified Nursing Asst
American Red Cross