Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristie Persons

Edinboro,PA

Summary

Looking for a new opportunity that will utilize the skills I have learned in my Medical Assistant and at home calling experiences. I am interested in growing and building up more knowledge to be successful in my career. I have experience in customer service from working in the office as well as at home with registering pts from home and working with insurance companies for verification and authorizations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Medical Assistant

CCP/ UPMC
Erie, PA
05.2017 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures, and care plan instructions.
  • Verified patient insurance coverage and collected required co-payments.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Medical Assistant

Whole Health Joint Replacement
04.2011 - 05.2017
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Medical Assistant

Saint Vincent Pediactrics
01.2008 - 04.2011
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Implemented care and efficiency improvements to support and enhance office operations.

Waitress Supervisor

Riverside
05.2007 - 12.2009
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Greeted new customers, discussed specials, and took drink orders.
  • Supervised server staff and simultaneously served personal section of tables.
  • Trained staff members on use of POS system.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Education

Medical Assistant / Medical Assistant - Medical Assisting

Great Lakes Institute of Technology
Erie, PA
06.1998

Skills

  • Data Entry
  • Medical Terminology
  • Patient-Focused Care
  • Indirect Patient Care
  • Patient Scheduling
  • Phlebotomy
  • Medical Office Administration
  • Procedure Assistance
  • Payment Collection
  • Inventory Management
  • HIPAA Compliance
  • Patient Flow Management
  • Medical Procedures
  • Patient Assessments
  • First Aid
  • Reliable Team Player
  • Respiratory Therapy Functions
  • Lab Equipment Calibration
  • CPR
  • Electronic Medical Records
  • Antigen Testing
  • Simple Dressings
  • Orthopedic Splints
  • Equipment Sterilization
  • Direct Patient Care
  • Insurance Claims
  • Specimens Collection and Processing
  • Vital Sign Monitoring
  • Family Education
  • Customer Service
  • Monitoring Patient Progress
  • Patient Management

Certification

  • CPR certified / BLS
  • Child Abuse clearance
  • FBI clearance
  • Certification of Completion on Recognizing and Reporting Child Abuse in Pennsylvania

Timeline

Medical Assistant

CCP/ UPMC
05.2017 - Current

Medical Assistant

Whole Health Joint Replacement
04.2011 - 05.2017

Medical Assistant

Saint Vincent Pediactrics
01.2008 - 04.2011

Waitress Supervisor

Riverside
05.2007 - 12.2009

Medical Assistant / Medical Assistant - Medical Assisting

Great Lakes Institute of Technology

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Kristie Persons