Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Kristie Petzold

Norfolk,NE

Summary

Driven Assistant Manager with a proven track record at Loves Travel Stop, enhancing customer satisfaction and streamlining operations. Excelled in cash management and fostering team development, achieving notable accuracy in financial transactions. Demonstrated exceptional customer service and leadership, significantly improving team morale and operational efficiency.

Overview

20
20
years of professional experience

Work History

Cashier/ Customer Service

Reynoldson’s
09.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Assistant Manager

Loves Travel Stop
12.2016 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Front Desk Receptionist/ Room Inspector

New Victorian Inn & Suites
04.2011 - 12.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

Diploma - Generals

Norfolk Senior High School
Norfolk, NE
05.2002

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Cash handling and management

Timeline

Cashier/ Customer Service

Reynoldson’s
09.2023 - Current

Assistant Manager

Loves Travel Stop
12.2016 - 09.2023

Front Desk Receptionist/ Room Inspector

New Victorian Inn & Suites
04.2011 - 12.2016

Diploma - Generals

Norfolk Senior High School

Similar Profiles

CREATE PROFILE
Kristie Petzold