Kristie Plattner
Jasper
Summary
Driven and dependable, I excelled at Cowboys Food Mart, enhancing customer satisfaction and loyalty through exceptional service and issue resolution. Leveraging skills in inventory management and customer assistance, I significantly contributed to operational efficiency and team morale. My adeptness at cash handling and fostering positive customer relationships underpins my professional achievements.
Overview
2019
2019
years of professional experience
Work History
Cashier
Boldo Sunoco
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Assistant Manager
Cowboys Food Mart
04.2007 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
High School Diploma -
Pleasant Valley High School
Jacksonville, AL05.2006
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Reliability and punctuality
- Issue resolution
- POS system operations
- ID verification
- Inventory management
- Report preparation
- Data entry
- Basic math
- Honest and dependable
Timeline
Assistant Manager
Cowboys Food Mart
04.2007 - 06.2018
Cashier
Boldo Sunoco
High School Diploma -
Pleasant Valley High School
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