Kristie Powell
Minneola,FL
Summary
Dynamic Central Scheduling Manager at Childrenfirst Home Health Services with a strong work ethic and proven ability to optimize workflows. Enhanced department efficiency through innovative scheduling software and comprehensive staff training, significantly improving employee morale and retention. Expert in patient scheduling and fostering teamwork, ensuring seamless coordination and exceptional customer relations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Central Scheduling Manager
Childrenfirst Home Health Services
11.2011 - Current
- Successfully managed high-stress situations involving schedule conflicts or urgent requests, taking decisive action while maintaining excellent communication with all parties involved.
- Managed staff schedules to ensure adequate coverage during all operational hours, reducing overtime costs and improving employee morale.
- Acted as a liaison between central scheduling and other departments to ensure seamless coordination of appointments, resource allocation, and patient care.
- Provided exceptional customer service to both internal stakeholders and patients, addressing inquiries promptly and professionally while maintaining strict confidentiality standards.
- Identified opportunities for process improvement through regular audits of scheduling practices, making data-driven adjustments as needed.
- Improved overall department efficiency with the development of comprehensive staff training programs and resources.
- Developed effective strategies for managing high-volume periods, maintaining consistent service levels during peak times.
- Maintained an in-depth understanding of complex medical procedures and requirements, enabling the accurate scheduling of appointments according to the specific needs of each patient.
- Streamlined the central scheduling process by implementing new software solutions and optimizing existing systems.
- Implemented a centralized calendar system that streamlined communication between departments for more efficient resource allocation.
- Boosted employee retention rates by fostering a positive work environment focused on professional growth opportunities within the central scheduling department.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
HR Manager
Bordeau Plumbing
01.2009 - 11.2011
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Optimized benefits programs, resulting in increased employee satisfaction and reduced turnover rates.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Fostered positive work environment through comprehensive employee relations program.
Education
Associate of Science - Business
University Of Central Florida
Orlando Florida04-1995
Skills
- Meeting deadlines
- Workflow optimization
- Scheduling software
- Strong work ethic
- Teamwork and collaboration
- Effective multitasking
- Critical thinking
- Customer relations
- Patient scheduling
- Office management
- Schedule management
Certification
CPR Certified
Notary Public HH#247446
Timeline
Central Scheduling Manager
Childrenfirst Home Health Services
11.2011 - Current
HR Manager
Bordeau Plumbing
01.2009 - 11.2011
Associate of Science - Business
University Of Central Florida
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