Kristie Ramalho
Louisville,KY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 23 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
24
24
years of professional experience
Work History
Accounting Admin
Marriott International
07.2003 - Current
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Used accounting software to prepare weekly and monthly financial reports.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation, and disbursements.
- Communicated with suppliers to reconcile invoice payments.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Guest Service Representative
Marriott International
02.2000 - 07.2003
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Ran hotel shuttle for guests from hotel to local businesses or restaurants
Education
High School Diploma -
Highview Baptist School
Louisville, Ky05.1994
Skills
- Balance Reconciliations
- Payment Distribution
- Outgoing Phone Calls
- Financial Compliance
- Microsoft Excel
- Office Operations
- Database Maintenance
- External Audits
- Detailed Reporting
- Invoice Processing
- Financial Transactions
- Personnel Management
- Confidentiality and Data Protection
- Payment Reconciliation
- Office Organization
- Supply Inventory Control
- Variance Resolutions
- Administrative Procedures
- Closing Procedures
- Employee Communications
- Records Management Systems
- Customer Satisfaction
- Multi-Line Telephone Systems
- Organize Files
- Order Placement
- Multitasking and Time Management
- Customer Relations and Communications
- Greeting Visitors
- Microsoft Office
- Accounting and Bookkeeping
- Document and File Management
- Accurate Recordkeeping
- Data Inputting
- Cash Drawer Management
- Clerical Support
- Staff Orientation and Training
- Office Supplies and Inventory
Timeline
Accounting Admin
Marriott International
07.2003 - Current
Guest Service Representative
Marriott International
02.2000 - 07.2003
High School Diploma -
Highview Baptist School
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