Kristie Antonowicz
Woodlake,CA
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Director of Food and Beverage
Fresno Pacific University
05.2023 - Current
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Supervised 3 locations to enforce high-quality standards of operation.
- Improved operational standards, personnel moves, and merchandising strategies.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Clubhouse Manager
San Joaquin Country Club
07.2022 - 05.2023
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Established vendor relationships to access timely services in support of events.
- Conducted site visits, artist walkthrough and other pre-event meetings with third parties to explain event objectives, site restrictions and performance expectations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
General Manager
Applebee's Neighborhood Grill & Bar
10.2020 - 07.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Manager
Legends Taphouse And Grill
08.2019 - 10.2020
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Consulted with managers to organize special events and promotions.
Assistant Manager
Tahoe Joes
12.2010 - 08.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Office Manager
PCI Development INC.
07.2009 - 08.2013
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Vault Manager
Paris Hotel And Casino
05.2008 - 08.2009
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
Education
Associate of Science - Psychology
College of The Sequoias
Visalia, CASkills
- Sales Tracking
- Financial Forecasting
- Microsoft Office
- Microsoft Windows
- Financial Statement Review
- Problem Anticipation and Resolution
- Records Organization and Management
- Cost Management
- Hiring and Onboarding
- Human Resources Oversight
- Financial Management
- Microsoft Excel
- SAP
Certification
- Serve Safe Training - Manager
Timeline
Director of Food and Beverage
Fresno Pacific University
05.2023 - Current
Clubhouse Manager
San Joaquin Country Club
07.2022 - 05.2023
General Manager
Applebee's Neighborhood Grill & Bar
10.2020 - 07.2022
Manager
Legends Taphouse And Grill
08.2019 - 10.2020
Assistant Manager
Tahoe Joes
12.2010 - 08.2016
Office Manager
PCI Development INC.
07.2009 - 08.2013
Vault Manager
Paris Hotel And Casino
05.2008 - 08.2009
Associate of Science - Psychology
College of The Sequoias
- Serve Safe Training - Manager
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