Summary
Overview
Work History
Education
Skills
Timeline
Generic

KRISTIE RODRIGUEZ

Mesa

Summary

To be part of an organization and company that will enable me to utilize my training and experience. Also offer a challenge with the opportunity to teach and learn.

Overview

22
22
years of professional experience

Work History

MORTGAGE LOAN PROCESSOR LEAD

DESERT FINANCIAL CREDIT UNION
12.2016 - Current
  • Gather and verify necessary information from applicants.
  • Review documents submitted by applicants and Mortgage Loan Officers to ensure validity, including verifying income and assets.
  • Obtain approval stipulations and verify the documents provided comply with underwriting.
  • Constant contact with applicants and third parties to ensure timely closings of loans.
  • Conventional, FHA and VA Refinances and Purchases.
  • Maintain a processing pipeline of 20-30 files, average closings per month 15-20. Application to funding turn time is 18 days. Average hours worked per funded loan is 13 hours.
  • Communicated with originator and applicant concerning progress of loan file.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Received on-going, comprehensive training on home loan products and mortgage process.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.

OFFICER; BUSINESS CONTROL SPECIALIST

BANK OF AMERICA
06.2010 - 11.2016
  • Support Global and Technology for the Line of Business SCRA - Servicemember Civil Relief Act
  • Monitor and test Inbound and Outbound Calls for the Enterprise Military Benefits Unit and Fraud Services.
  • Assist in developing testing controls and conduct Calibration calls with Management and Executives.
  • Provide analytical, administrative support within an internal control environment.
  • Responsible for assisting in the execution of the operational risk for the line of business.
  • Ensuring the team line of business supported follows the process guidelines for audit and for issue remediation.
  • Assist team in gathering and organizing data that will help track and manage internal control gap issues and mitigation plans
  • Build and maintain partnerships across the organization to achieve sustainable results
  • Manage multiple deliverables, plans and deliver against timelines, drive execution, and identify and escalate concerns/issues.
  • High attention to detail as is required for evidence documentation, collection, consolidation and presentation to audit.
  • Monitor and test Inbound and Outbound Calls for the Enterprise Military Benefits Unit and Fraud Services.
  • Performs testing and audits related to the lines of business to ensure policy and procedures are followed.
  • Provide analytical, administrative support within an internal control environment.

MORTGAGE SPECIALIST III

WELLS FARGO HOME MORTGAGE
01.2003 - 10.2009
  • Processed Conventional Refinances Purchases and FHA Loans.
  • Processed loans by an underwriter or automated decisioning system.
  • Gathered conditions from borrowers and Loan Officers to meet WFHM approval.
  • Clearing of conditions submitted, issuing changes to the terms on previously approved loans.
  • Responsible for but not limited to verifying conditions of approval which may include, customer income/assets documentation, resolves routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances; may processes subordinations; resolves appraisal disputes; depending on channel, may coordinate closing activities.
  • Maintained a pipeline of 60+, closed an average of 30 loans a month.

Education

GENERAL STUDIES -

MESA COMMUNITY COLLEGE
12.1999

HIGH SCHOOL DIPLOMA - undefined

MESA HIGH SCHOOL
05.1999

Skills

  • Strong written and communication skills
  • Detail oriented
  • Leadership Skills
  • Analytical - critical thinker and problem solver
  • Team Player
  • Capable of producing high quality work under strict time restraints
  • Confident with learning new software and web based applications
  • Proficient on MS Office (Word, Excel, and PowerPoint)
  • Document review
  • Processing documents
  • Loan processing expertise
  • Policy adherence
  • Pipeline management

Timeline

MORTGAGE LOAN PROCESSOR LEAD

DESERT FINANCIAL CREDIT UNION
12.2016 - Current

OFFICER; BUSINESS CONTROL SPECIALIST

BANK OF AMERICA
06.2010 - 11.2016

MORTGAGE SPECIALIST III

WELLS FARGO HOME MORTGAGE
01.2003 - 10.2009

HIGH SCHOOL DIPLOMA - undefined

MESA HIGH SCHOOL

GENERAL STUDIES -

MESA COMMUNITY COLLEGE

Similar Profiles

CREATE PROFILE