Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
StoreManager

Kristie Scott

Rockport,KY

Summary

Dynamic Store Manager with a proven track record at Murphy USA, excelling in operational budgeting and team building. Enhanced customer satisfaction ratings through effective sales coaching and innovative employee retention strategies. Skilled in inventory management and fostering a collaborative work environment, driving performance and minimizing shrinkage.

Overview

21
21
years of professional experience

Work History

Store Manager

Murphy USA
10.2015 - Current
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Completed point of sale opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Assisted with hiring, training and mentoring new staff members.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Assistant Manager

Dollar General
08.2004 - 01.2009
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Completed point of sale opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Assisted with hiring, training and mentoring new staff members.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Ohio County High School
Beaver Dam
05.2003

Skills

  • Operational budgeting
  • Hourly shift management
  • Promotional planning
  • Store operations oversight
  • Delegating work
  • Customer relations
  • Team building
  • Vendor management
  • Employee retention strategies
  • Reliable
  • Employee training
  • Retail inventory management
  • Customer service management
  • Inventory management
  • Store opening and closing procedures
  • Accurate cash handling
  • Operations
  • Inventory forecasting
  • Staff management
  • Store merchandising
  • Culture development
  • Inventory control
  • Outstanding communication skills
  • Strategic thinker
  • Policies and procedures
  • Loss prevention
  • Sales coaching
  • Budget development
  • Goals and performance
  • Competitor monitoring
  • Employee scheduling
  • Training and mentoring
  • Bank deposit procedures
  • Documentation and reporting
  • Opening and closing procedures
  • Payroll management
  • Cash management
  • Recruitment and hiring
  • Security system monitoring
  • Employee terminations
  • Supply ordering
  • Team motivation
  • Multitasking and organization
  • Recruiting and hiring
  • Store operations
  • POS systems
  • Friendly and positive
  • Team leadership
  • Sales analysis
  • Bank and safe deposits
  • Customer service
  • Order management
  • Store displays

Accomplishments

My first full year in the role of store manager I proudly took my store from the bottom of our division and ended the year as the top store in my division. For the last 5 year my store has only used 3 hours of overtime. Store number 7617 ended the 2024 year as one of the top stores in the entire company at Murphy USA. For the year of 2025 so far our store has won several contest from the company due to our upselling products to our customer base.

Timeline

Store Manager

Murphy USA
10.2015 - Current

Assistant Manager

Dollar General
08.2004 - 01.2009

High School Diploma -

Ohio County High School

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Kristie Scott