Summary
Overview
Work History
Skills
Accomplishments
Timeline
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MILES PARSONS

Summary

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

7
7
years of professional experience

Work History

Server

Texas Roadhouse
Snellville, Georgia
05.2023 - Current
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Took accurate food and drink orders using point-of-sale system.
  • Trained new servers on operational procedures and service standards.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Head Waiter

Pappadeaux Seafood Kitchen
03.2021 - 04.2023
  • Oversaw waitstaff and ensured fulfillment of task assignments during every shift.
  • Facilitated onboarding, training, and menu assessments for new and existing servers, and server assistants.
  • Collaborated with kitchen staff ensuring prompt food preparation, while expediting items as needed.
  • Executed nightly closing and cleaning tasks alongside managers.
  • Handled customer complaint resolutions, maintaining high service standards.

Server

Pappadeaux Seafood Kitchen
12.2019 - 03.2023
  • Maintained a clean and safe work area.
  • Delivered exceptional customer service to guests, ensuring an unforgettable dining experience.
  • Obtained food and drink orders in person and over the phone.
  • Efficiently managed multiple tables at once, balancing competing priorities, and ensuring timely delivery of orders.
  • Highlighted nightly and seasonal menu offerings, demonstrating extensive understanding of menu components.

Server Assistant

Pappadeaux Seafood Kitchen
11.2018 - 12.2019
  • Executed timely delivery of food from kitchen to guest tables.
  • Supported servers in greeting, seating, and taking orders from guests.
  • Cleared and sanitized tables between guests to maintain cleanliness.
  • Assisted with inventory management, unloading delivery truck, and performing closing duties.

Skills

  • Effective communication
  • Task prioritization and delegation
  • Attention to detail
  • Customer service expertise
  • Inventory management
  • Independent and team collaboration

Accomplishments

  • Recognized as 'Food Runner of the Year 2023' for exceptional service and efficiency.
  • Recognized as the most dependable Front of House team member for 2024, consistently ensuring smooth operations and exceptional service.

Timeline

Server

Texas Roadhouse
05.2023 - Current

Head Waiter

Pappadeaux Seafood Kitchen
03.2021 - 04.2023

Server

Pappadeaux Seafood Kitchen
12.2019 - 03.2023

Server Assistant

Pappadeaux Seafood Kitchen
11.2018 - 12.2019

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MILES PARSONS