Kristie Stientjes
Cedar Rapids
Summary
Dynamic Revenue Officer with the Internal Revenue Service, skilled in tax compliance and debt management. Achieved increased revenue through effective collection strategies and enhanced taxpayer relationships. Proven interpersonal communication and auditing techniques fostered transparency and trust, contributing to a collaborative work environment. Committed to excellence in financial problem resolution and recordkeeping.
Experienced with tax law enforcement, financial analysis, and collection processes. Utilizes effective communication skills to resolve complex tax issues and ensure compliance. Knowledge of regulatory requirements and strong track record of meeting collection targets.
Overview
23
23
years of professional experience
Work History
Revenue Officer
Internal Revenue Service
06.2006 - 05.2025
- Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
- Promoted transparency through clear reporting of findings during audits, enhancing understanding between taxpayers and the agency.
- Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.
- Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
- Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
Office Manager
Internal Revenue Service
04.2002 - 06.2006
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
Bachelor of Arts - Public Administration
University of Iowa
Iowa City, IA05-1991
Skills
- Debt management
- Interpersonal communication skills
- Account monitoring
- Auditing techniques
- Professional telephone demeanor
- Information tracking
- Tax compliance
- Sound judgement
- Computer proficient
- Researching abilities
Timeline
Revenue Officer
Internal Revenue Service
06.2006 - 05.2025
Office Manager
Internal Revenue Service
04.2002 - 06.2006
Bachelor of Arts - Public Administration
University of Iowa
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