Kristie M. Tapia
Casa Grande,AZ
Summary
To leverage my customer service skills and extensive working knowledge in the optometry field as an optometry technician, contributing to a practice that values longevity, loyalty, and excellence in patient care.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Lead Optometry Technician
VisionWorks
12.2011 - 01.2025
- Collected patient medical history, explained exam procedures, and conducted preliminary vision tests.
- Assisted with therapy exercises and procedures for patients.
- Ensured accurate entry of insurance claim information and processed patient payments.
- Managed daily cash deposits and maintained financial records.
- Performed minor maintenance and repairs on examination equipment.
- Organized office operations, managed correspondence, and oversaw supply requisitions.
- Supervised clerical functions and ensured office efficiency.
- Trained, coached, and disciplined office staff while providing performance reports to management.
Assistant Manager
Family Dollar
07.2010 - 12.2011
- Hired, trained, and developed new employees to build an effective team.
- Oversaw retail inventory management to ensure product availability and quality.
- Organized employee schedules to optimize store operations.
- Ensured consistent customer service standards and resolved customer issues effectively.
- Maintained merchandise displays and implemented visual merchandising plans.
- Uphold store standards through stocking, cleaning, and compliance with company policies.
- Managed daily cash drawer deposits and enforced proper cash handling procedures.
- Assisted customers with inquiries and provided solutions to enhance their shopping experience.
Head Cashier/Server
Cafe' Manuel's
05.1996 - 04.2011
- Stocked supplies and maintained inventory levels for efficient service.
- Served customers while ensuring a high standard of customer satisfaction.
- Handled cash, credit card transactions, and operated the cash register accurately.
- Cleaned and reset tables and counters to maintain a welcoming dining environment.
- Greeted customers and provided assistance by answering questions and addressing concerns.
- Managed cash and sales transactions, ensuring accuracy and accountability.
- Reported daily sales and transaction details to the restaurant manager.
Education
No Degree - MBC
Arizona College of Nursing
Mesa, AZ11-2025
High School Diploma -
Casa Grande Union High School
Casa Grande, AZ12-1996
Skills
IC9-10
CPT
BILLING
ACCOUNT AUDITS
EMR-DATA ENTRY
INSURANCE VERIFICATION
HCFS FORM 1500
Certification
BLS CPR 3/2027
HIPPA/OSHA/BBP 2025
Timeline
Lead Optometry Technician
VisionWorks
12.2011 - 01.2025
Assistant Manager
Family Dollar
07.2010 - 12.2011
Head Cashier/Server
Cafe' Manuel's
05.1996 - 04.2011
No Degree - MBC
Arizona College of Nursing
High School Diploma -
Casa Grande Union High School
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