Kristie Urbano
Katy,TX
Summary
Organized and goal-driven administrative professional with extensive experience providing executive-level support and managing high-priority tasks. Skilled in office management, project coordination, and financial processes, with a knack for streamlining workflows to boost efficiency. Known for being proactive, detail-oriented, and able to juggle multiple responsibilities while maintaining a polished and professional approach. Strong leadership and problem-solving skills, with a track record of delivering results and exceeding expectations in dynamic environments.
Overview
20
20
years of professional experience
Work History
Operations Manager
DesignGood (Remote Position)
01.2013 - Current
- Responsible for overall company operations including data entry, accounts payable, payroll, reporting, HR duties, licenses & subscriptions & helping to create organizational plans and overall budgets
- Successfully provide high-level administrative support to company owners in a remote work setting, managing calendars, travel arrangements, and communication with team members
- Utilize remote tools and technology to facilitate meetings, project coordination, and daily operations
- Create reports and analyze financial information related to sales, labor costs, expenses etc
- Assist with short and long-term company planning and strategies
- Act as an executive assistant to Kristin Moses
- Work closely with the founder to create client proposals, estimates and budgets for projects
- Provide project management, copywriting/copy editing & proofing duties for a large client (YETI)
- Perform monthly reconciliation in QuickBooks Online (2 checking &5 Credit Cards)
- Run profitability numbers for completed projects and track in Google Spreadsheets
- Run bi-weekly payroll and manage out of office requests and vacation calendar
- Manage office subscriptions and applications ensuring the team has the technology they need
- Create, set up and run marketing campaigns and journeys through Mailchimp to target specific leads
- Fully Remote Position
Studio Operations Manager + Executive Assistant to VP
Deuce Creative
09.2012 - 01.2013
- Supported the VP and Co-owners with high-level administrative duties, including calendar management, travel coordination, and executive communications
- Managed accounts payable and receivable using QuickBooks and handled collection efforts for past-due accounts
- Assisted in the preparation of sales proposals, presentations, and client marketing materials
- Led project management for monthly oil & gas newsletter, ensuring timely content delivery
- Coordinated staff meetings, including the creation of agendas and logistics for company events and conferences
- Maintained FedEx and UPS accounts, overseeing daily shipments
- Maintained office supply ordering and inventory
- Remote Set
Branch/Office Manager
First Community Credit Union
03.2008 - 03.2011
- Oversaw all office operations, ensuring compliance with internal audits and government regulations
- Produced monthly financial reports and tracked branch performance against set goals
- Managed branch cash-flow, overseeing weekly cash shipments and balancing accounts
- Recruited, trained, and supervised a team of six employees, fostering a cohesive, productive work environment
- Led branch efforts to increase loan balances and membership growth, resulting in higher profit margins
Administrative Assistant to VP of Sales
Ameron International Fiberglass Piping
01.2011 - 01.2011
- Compiled and distributed weekly and monthly reports for field sales representatives
- Managed the sales group’s vacation calendar
- Managed organizational charts, contact lists, and filing systems for sales quotes and pricing authorization requests
- Processed AP/AR procedures, including invoice coding, expense forms, and data entry
- Temporary Position
Store Director/Operations Manager
Arden B
04.2005 - 02.2008
- Led a team of10-15 employees, exceeding sales targets and achieving top rankings within the company
- Managed store operations, including budgeting, payroll, and inventory control
- Developed and implemented training programs for new hires, now used company-wide
- Increased store operational audit score from80 to95/100, maintaining high standards throughout the quarter
Education
Bachelor of Science - Mass Communications/Business
University of Houston- Victoria
Victoria, TX01.2001
Skills
- Executive Support
- Office management
- Travel coordination
- Calendar management
- Strong HR skills including hiring, training, and team leadership
- Proficient in QuickBooks (AP/AR), invoice coding, budgeting, and expenses
- Strong organization, multi-tasking and time management
- MS Suite; Google Workspace
- QuickBooks Online
- Asana, Notion, Slack, Loom, Zoom, Mailchimp
- Strong typing skills (60 wpm)
- Remote work proficiency
- Customer Service
Timeline
Operations Manager
DesignGood (Remote Position)
01.2013 - Current
Studio Operations Manager + Executive Assistant to VP
Deuce Creative
09.2012 - 01.2013
Administrative Assistant to VP of Sales
Ameron International Fiberglass Piping
01.2011 - 01.2011
Branch/Office Manager
First Community Credit Union
03.2008 - 03.2011
Store Director/Operations Manager
Arden B
04.2005 - 02.2008
Bachelor of Science - Mass Communications/Business
University of Houston- Victoria
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