Kristie Valencia
Summary
Private markets operations professional with 10+ years of experience spanning banking and private markets. Skilled at translating complex transaction processing into seamless client experiences — treating every request as an opportunity to build trust and long-term relationships. Seeking to grow into a leadership role, shaping the next generation of private markets operations.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Senior Fund Operations Associate
PPB Capital Partners
Conshohocken, Pennsylvania
12.2023 - Current
- Onboarded and supported investors throughout the fund lifecycle, maintaining accurate records and providing timely fund-related documentation.
- Supported daily fund operations across 25 funds, including capital calls, distributions, redemptions, withdrawals, transfers, and retitling.
- Prepared underlying investment subscriptions and agreements, including AML review and related documentation.
- Maintained fund records across all 25 funds so operational procedures stayed current and compliant with regulatory requirements.
- Collaborated with auditors and tax teams to gather, review, and reconcile fund-level financial data for annual filings.
- Assisted with the assessment of operational risk in existing processes to identify and resolve issues.
- Supported cash management controls and fund audit work, keeping documentation aligned with compliance and audit standards.
- Worked with fund operations team members to support firm investment strategy and broader operational goals.
Associate of Investor Relations
Legacy Group
02.2023 - 09.2023
- Implemented ComplyAdvantage Software to streamline and monitor the screening process, optimizing risk assessment and sanctions monitoring for accredited investors
- Conducted a thorough review of over 460 accredited investors' files for the Green Coffee Company investment, diligently collecting and obtaining necessary identifications, agreements, tax documents, entity formation documents, and any other required documentation to ensure a complete and compliant investor onboarding process
- Thoroughly audited the capital entries on the capitalization table for investor commitments, ensuring precise data accuracy and alignment with signed agreements
- Onboarded a significant capital amount exceeding $10 million, leveraging the InvestNext portal to enhance efficiency in investor onboarding and provide seamless access to their investment accounts
- Assisted in writing and preparing communications to investor database, detailing Legacy Group's progress in deploying investment capital and ensuring alignment with projected milestones for the anticipated IPO or sale in 2026
- Assessed and analyzed the data analytics of HubSpot CRM to assess the effectiveness of weekly communications to investors, extracting valuable insights to optimize investor engagement and improve communication strategies
- Developed and enhanced procedures, created templates, and documented guidelines for the investor relations team, ensuring efficient processing of investor onboarding and addressing various investor requests in a timely manner
Branch Operations Manager
Wells Fargo
04.2019 - 02.2023
- Conducted thorough reviews of branch operational excellence to ensure compliance with Business Control Reviews, including one on-site review and four quarterly off-site reviews each year
- Focused on quality assurance, examined processes, procedures, and adherence to regulatory requirements to maintain high operational standards and mitigate risk
- Utilized expertise in BSA, AML, OFAC Sanctions, and the USA Patriot Act to effectively oversee teller and banker transactions, ensuring the prevention of financial criminal activity. Diligently filed SARs, UARs, CTRs, Financial Abuse Forms, and MILs to promptly report any suspicious or unusual customer transaction activity
- Delegated and performed operational tasks on a daily and monthly basis to ensure branch efficiency and meet compliance standards and quality
- Analyzed customer issues, made sound decisions, and resolved issues related to daily operations of the teller line and banker related transactions
- Maintained optimal financial controls by securing funds and making accurate transactions. Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank
- Provided comprehensive training and professional development to tellers and bankers across six different branches, equipping them with the necessary skills and knowledge to deliver exceptional customer service and effectively perform their roles
- Successfully navigated the challenges of the COVID-19 pandemic by effectively closing and opening a branch, implementing necessary safety protocols and operational adjustments to ensure a smooth transition and continued service to customers
- Led the safe deposit box initiative project, overseeing the creation of a comprehensive inventory for the safe deposit box vaults across four branches. Ensured accurate recording of agreements, holds, and restrictions, along with proper maintenance of keys and availability of boxes, optimizing operational efficiency and customer service
Personal Banker
Wells Fargo
10.2016 - 04.2019
- Identified and reported suspicious customer transaction activity by filing SARs, UARs, CTRs, and MILs when appropriate
- Utilized knowledge and training in USA Patriot Act, BSA, AML, and OFAC regulations to properly identify customers and the purpose of their transactions to prevent financial criminal activity
- Actively participated in an Elder Financial Abuse case, successfully facilitating the recovery of $46,000 for the affected bank customer
- Provided customers with financial guidance, knowledge, and tools to help consolidate debt, better their credit score, apply for a loan, use online banking, and other services that would better their banking experience
- Opened and closed checking, savings, and CD time accounts, and explained their fees, benefits, features, and limitations
- Performed account maintenance such as adding or removing signers, beneficiaries, POAs, fiduciary relationships, and more
- Assured effective risk management, prevented loss exposure, avoided fraudulent activity, as well as, enhanced cash handling procedures, maintained accurate vault balances, safe deposit box records, and executed other operational tasks
Teller
Wells Fargo
07.2015 - 10.2016
- Identified unusual customer transaction activity and reported by filing UARs, CTRs, MILs, and SARs, in such cases reported possible Financial Abuse to the manager for approval to file a report
- Reviewed, processed, and escalated customer transactions by analyzing their transaction history, account notes, and overall relationship
- Balanced monetary instruments to ensure customer transactions have been processed corrected and have been accounted for
- Balanced the ATM, assigned secure cash box, and branch cash vault on a daily and weekly basis, including processed incoming and outgoing cash shipments
- Built relationships with customers by answering questions based on their financial goals and introducing them to the most appropriate representative to service their account needs
Education
Bachelor of Science - Psychology 4.0
Carlos Albizu University
Associate of Arts - 3.95
Miami Dade College
Skills
- Critical Thinker & Deductive Reasoning
- Analytical & Problem Solver
- Time Management & Task Prioritization
- Operations Management & Efficiency
- Detail-Oriented
- Risk Assessment
- Regulatory Compliance
- Data Analysis
- Strategy & Procedure Development
- Team Leadership
- Effective Communicator
- Willingness to Learn & Grow
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Senior Fund Operations Associate
PPB Capital Partners
12.2023 - Current
Associate of Investor Relations
Legacy Group
02.2023 - 09.2023
Branch Operations Manager
Wells Fargo
04.2019 - 02.2023
Personal Banker
Wells Fargo
10.2016 - 04.2019
Teller
Wells Fargo
07.2015 - 10.2016
Associate of Arts - 3.95
Miami Dade College
Bachelor of Science - Psychology 4.0
Carlos Albizu University