Hi, I’m
Kristie Wiegand
Aston Mills,PA
Summary
Product strategy and operations leader with a proven track record scaling SaaS products in healthcare and digital payments. Deep expertise in end-to-end GTM execution, platform integrations, and cross-functional alignment—driving measurable outcomes for enterprise clients. Builder of repeatable systems, high-performing teams, and data-backed roadmaps that improve user adoption, retention, and revenue.
Overview
14
years of professional experience
Work History
ONE INC
PRODUCT OPERATIONS MANAGER
09.2023 - Current
Job overview
- Spearheaded go-to-market strategy development, including product positioning, packaging, and pricing tactics, driving a 10% boost in product adoption across core verticals.
- Partnered with Product, Engineering, Marketing, and Customer Success to execute multiple end-to-end product rollouts — each delivered on time and aligned with strategic OKRs.
- Monitored and optimized key product KPIs using data dashboards and stakeholder feedback, unlocking a 25% improvement in user engagement and feature utilization.
- Revamped commercialization workflows, eliminating bottlenecks and reducing time-to-market for new features by 20%, while improving internal alignment and transparency.
- Developed and launched a comprehensive beta program in collaboration with product teams, identifying optimal beta candidates and successfully executing pre-launch beta programs. This initiative gathered valuable feedback that significantly informed product enhancements and contributed to an increase in customer satisfaction upon official launch.
- Owned creation and distribution of go-to-market assets, including internal playbooks, sales enablement materials, and press releases—ensuring consistent messaging across all channels.
- Work closely with the Chief of Product and Chief of Sales to align on product rollouts and strategic launches, ensuring organizational alignment and maximizing market impact.
ONE INC
PRODUCT MANAGER – Digital Payments
12.2021 - 09.2023
Job overview
- Drove extensive product discovery through customer interviews, market research, and competitive analysis to define product requirements and prioritize high-impact features.
- Led the end-to-end product development lifecycle, ensuring timely delivery and exceptional quality of digital payment products.
- Defined product features, functionality, and user experience through effective collaboration with design and development teams.
- Created detailed product requirement documents based on customer needs and business objectives.
- Collaborated with stakeholders to define success metrics, set goals, and measure progress against them.
- Partnered with product marketing to refine messaging, leading to improved competitive positioning and increased customer engagement.
- Launched Network Tokenization across 100+ enterprise clients, improving card payment success by 2%. Led cross-functional squads from ideation through rollout, aligning GTM strategy, engineering timelines, and success metrics.
CERNER
PRODUCT MANAGER – Soarian Financials
02.2015 - 12.2021
Job overview
- Lead Product Manager for the integration of Cerner's first online patient payment API, partnering with Flywire to enable digital payment capabilities, modernizing the patient financial experience and laying the foundation for future digital payment flows.
- Owned product lifecycle management across three critical platforms: Soarian Financials (Revenue Management), Soarian Scheduling, and application interface designs—balancing operational needs, regulatory compliance, and user experience.
- Developed and drove execution of strategic roadmaps, aligning stakeholders across Product, Engineering, Sales, and Client Delivery to deliver high-impact solutions in a complex healthcare environment.
- Created and executed comprehensive go-to-market strategies in partnership with marketing, sales enablement, and external vendors—ensuring cohesive launches and measurable adoption.
- Championed user-centric product design by working closely with UX teams and end-users, translating real-world clinical and financial workflows into intuitive interface enhancements.
- Facilitated cross-functional prioritization rituals (think: roadmap grooming, release planning), focusing teams on highest-value opportunities and reducing time-to-value for feature rollouts.
- Developed and delivered internal training programs and knowledge materials that equipped Sales and Support with deep product fluency—improving customer experience and accelerating deal velocity.
- Led cross-functional workshops and stakeholder presentations to communicate roadmap updates, capture feedback, and influence enterprise-level product direction.
SIEMENS MEDICAL SOLUTIONS/CERNER
SOARIAN FINANCIALS BETA IMPLEMENTATION CONSULTANT
05.2011 - 02.2015
Job overview
- Served as Lead Integration Consultant for interface design and execution across all client beta rollouts of Soarian Financials, partnering with some of the largest hospital systems in the U.S. to drive adoption of mission-critical revenue cycle upgrades.
- Played a key role in five+ major enterprise releases, often involving full-stack software + hardware upgrades and integration of 30+ features per release, ensuring system performance, compliance, and scalability.
- Owned and operated complex cutover events during implementation—responsible for safely bringing entire hospital systems down and back online with upgraded software, with zero tolerance for downtime or data loss.
- Led controlled live validations in beta environments to ensure upgrade integrity before replication into production systems; performed root-cause analysis and iterative testing following each software fix.
- Managed all aspects of beta environments, including daily environment checkout protocols post-deployment and validation of critical financial workflows across interfaces.
- Conducted daily client standups to coordinate integrated testing, performance benchmarking, and UAT cycles, working cross-functionally with product teams, engineers, and client IT stakeholders to ensure go-live readiness.
- Partnered with Product and Engineering to report integration issues, recommend system enhancements, and deliver valuable client-driven insights that directly shaped future feature sets.
- Delivered technical training and knowledge transfer to hospital teams to ensure smooth handoffs and long-term operational success post-implementation.
Skills
- Electronic payment solutions
- Revenue cycle optimization
- Insurtech industry knowledge
- Healthcare technology solutions
- SaaS implementation
- Roadmap planning expertise
- Go-to-market execution
- Strategic cross-team coordination
- Beta/Early Access Programs
- Proficient in Jira and Confluence
- AI language model proficiency
- Salesforce proficiency
Accomplishments
- Led integration of Cerner's first online patient payment API, modernizing revenue cycle workflows across major hospital systems.
- Launched tokenized digital payments at ONE Inc, improving payment authorization rates by 2% and expanding adoption across 100+ clients.
- Spearheaded five enterprise-scale releases, each delivering 30+ new features, full-stack upgrades, and zero-downtime go-lives.
Timeline
PRODUCT OPERATIONS MANAGER
ONE INC
09.2023 - Current
PRODUCT MANAGER – Digital Payments
ONE INC
12.2021 - 09.2023
PRODUCT MANAGER – Soarian Financials
CERNER
02.2015 - 12.2021
SOARIAN FINANCIALS BETA IMPLEMENTATION CONSULTANT
SIEMENS MEDICAL SOLUTIONS/CERNER
05.2011 - 02.2015