Kristie Williams
Dallas,TX
Summary
Accomplished Sales Manager offering high performance leading, development, and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrates expertise in team leadership and development.
Overview
11
11
years of professional experience
Work History
Senior Sales Manager
Shapiro Hurst and Associates
Dallas , TX
2020.12 - Current
- Manage all aspects of sales processes from lead generation to closing deals.
- Provide training for new sales staff members on company policies and procedures.
- Identify opportunities for growth within existing accounts as well as new markets.
- Consistently exceed monthly revenue targets.
- Recruit, hire and supervise team of highly successful professionals.
- Analyze business and sales targets using critical problem-solving skills.
- Coach, develop and motivate team members to achieve revenue goals.
- Develop sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Conduct daily meetings with team to review performance, goals and objectives.
- Establish new accounts and serviced existing accounts maintaining professional relationships.
Assistant Manager
OneMain Financial
Jacksonville , FL
2016.12 - 2020.11
- Developed and coach employees to meet/exceed performance goals Ensured best practices were followed in loan closings and servicing after the sale with minimal cancellations
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured professional and courteous communications and interactions with customers
- Seeking ways to add value, improve customer relations, increase sales, and drive bottom-line results
- Quickly address customer needs and requests, resolved any issues or concerns in a timely manner, adhere to all customer service standards, while consistently delivering customer satisfaction.
Branch Manager
One Main Financial
Irving , TX
2013.12 - 2016.11
- Monitored financial performance of the branch on a monthly basis.
- Resolved escalated customer complaints in a timely manner.
- Participated in community events to promote brand awareness.
- Assisted other branches when needed during peak periods or special projects.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Coordinated preparation of external audit materials and external financial reporting.
- Prepared and tracked budgets, managed cash, balanced invoices for end of day deposit, finalized daily reports
- Ensured professional and courteous communications and interactions with customers
- Seeking ways to add value, improve customer relations, increase sales, and drive bottom-line results
- Quickly address customer needs and requests, resolved any issues or concerns in a timely manner, adhere to all customer service standards, while consistently delivering customer satisfaction.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
Education
Associate of Arts -
Collin College
Plano, TX12.2023
Florida State College at Jacksonville
08.2019
Skills
- Strong Decision-Making Skills
- Building Rapport and Relationships
- Coaching/Developing Team Members
- C2B Sales Management
- Service Upselling
- Analytical Problem Solver
- Exceeds Sales Goals
- Sales Reporting
- Lead Generation
- B2B Sales
- Communication Skills
- Sales Team Training
Timeline
Senior Sales Manager
Shapiro Hurst and Associates
2020.12 - Current
Assistant Manager
OneMain Financial
2016.12 - 2020.11
Branch Manager
One Main Financial
2013.12 - 2016.11
Associate of Arts -
Collin College
Florida State College at Jacksonville
Similar Profiles
Amy ScrogginsAmy Scroggins
Medical Assistant at Shapiro Stafford Yee PolonskyMedical Assistant at Shapiro Stafford Yee Polonsky
Jackson GreenJackson Green
Accounting Intern at Aspire Financial LLC at Richard ShapiroAccounting Intern at Aspire Financial LLC at Richard Shapiro
Justin PetrilloJustin Petrillo
Research Manager at Shapiro+RajResearch Manager at Shapiro+Raj