Summary
Overview
Work History
Education
Skills
Timeline
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Kristie Zack

509 Overton Avenue Celina,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

33
33
years of professional experience

Work History

Instructor/Evaluator Flight Service Training

American Airlines
09.2014 - Current
  • Evaluated students performance based on American Airline's company policy and FAA standards.
  • Optimized day-to-day instruction to align educational strategies with industry best practices and FAA regulations.
  • Communicated ideas and feedback for curriculum development.


Sr Analyst Safety Programs and Procedures

American Airlines
08.2012 - 09.2014
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Collaborated cross departmentally to develop safety procedures for Airbus fleet.
  • Collaborated with medical department to develop and enhance medical procedures.
  • Developed and communicated procedures during merger of two carriers.
  • Subject matter expert for Airbus fleet.
  • Represented flight service on ASAP.



Flight Service Manager

American Airlines
06.2006 - 07.2010
  • Managed attendance and performance for 175 flight attendants.
  • Conducted observation rides to ensure service being performed to standards.
  • Injury reduction as team lead for Slips, Trips, and Falls/Partnership for Safety.


Purser Service Manager

American Airlines
07.2010 - 08.2012
  • Managed attendance and performance for 175 Purser flight attendants.
  • Advised pursers on leadership role and developed best practices for their role.


Special Assignment Flight Attendant

American Airlines
09.2003 - 08.2006
  • Supported daily operational needs of DFW base.
  • Represented DFW flight service on daily operational calls.
  • Facilitated communication between flight service, crew scheduling, airport operations, and flight prior to promote smooth operation.

Flight Attendant

American Airlines
11.1990 - 08.2006


  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.

Education

Bachelor of Arts - Political Science

Clemson University
Clemson, SC
05.1990

Skills

  • Instructional Techniques
  • Understanding of learning styles
  • Strong Communication Skills
  • Active learning promotion
  • Safety Protocols
  • Cultural Sensitivity
  • Technology Integration
  • Problem-Solving
  • Collaborative Team Player
  • Continuous professional development

Timeline

Instructor/Evaluator Flight Service Training

American Airlines
09.2014 - Current

Sr Analyst Safety Programs and Procedures

American Airlines
08.2012 - 09.2014

Purser Service Manager

American Airlines
07.2010 - 08.2012

Flight Service Manager

American Airlines
06.2006 - 07.2010

Special Assignment Flight Attendant

American Airlines
09.2003 - 08.2006

Flight Attendant

American Airlines
11.1990 - 08.2006

Bachelor of Arts - Political Science

Clemson University

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Kristie Zack