Kristie Smith
Sparks,NV
Summary
Developed effective communication and negotiation skills in customer-focused environment, ensuring high levels of client satisfaction. Excel at analyzing data, managing accounts, and optimizing processes to enhance customer retention. Seeking to transition into a new field, leveraging these transferrable skills to contribute value in diverse settings.
Overview
9
9
years of professional experience
Work History
Renewals Specialist
Inc Authority
07.2023 - 10.2024
- Enhanced customer satisfaction, providing timely responses to inquiries and addressing concerns promptly.
- Strengthened client relationships by delivering consistent, high-quality service and support.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Identified upselling opportunities to increase revenue generation.
Corporate Sales Rep and Customer Service
Kastel Denmark
04.2019 - 06.2023
- Boosted sales revenue by implementing effective sales strategies and building strong client relationships.
- Organized and attended trade shows to generate leads and increase brand visibility
- Responded to customer requests for products, services, and company information
- Streamlined the order picking process by organizing product locations logically based on demand patterns or seasonal variations in sales volume
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Boosted overall office organization with meticulous filing systems that enabled easy retrieval of essential documents when required.
Backstage Assistant Manager
Macy’s
Reno, NV
03.2017 - 03.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assist in the execution of merchandise movement based on business trends, new receipts, on-hand assortments and/or seasonal changes as needed
- Execute markdowns and follow up with team members to ensure compliance and remerchandising
- Perform store opening and closings, assist with training of new team members
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Work with the Backstage manager in driving sales and customer service in a fun and engaging way
Customer Service Manager
Smith’s
12.2015 - 02.2017
- Oversee and manage the efficient operations of all functions and activities of the front-end
- Lead front-end team by supporting service expectations such as, QueVision, money service, and self-checkout goals
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions or concerns they may have
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
Skills
- Goal-oriented mindset
- Order entry
- CRM proficiency
- Territory management
- Order picking
- Shipping and receiving
- Attention to detail
- Multitasking and organization
- Inventory control
- Customer service
- Time management
- Office administration
Timeline
Renewals Specialist
Inc Authority
07.2023 - 10.2024
Corporate Sales Rep and Customer Service
Kastel Denmark
04.2019 - 06.2023
Backstage Assistant Manager
Macy’s
03.2017 - 03.2019
Customer Service Manager
Smith’s
12.2015 - 02.2017
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