Kristie Hendrix

Results-driven individual, customer service professional, with 20 years of experience in healthcare, administration, customer engagement, with experience in marketing. Successfully manages operations, analyzes data, and improves workflows to enhance efficiency and satisfaction. Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. I am currently seeking full-time employment that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

• Medical Assistant, Stockton Medical Clinic, 01/01/16, 12/31/18
• Medical Assistant, Jonesboro Clinic, 01/01/19, 12/31/20
• Certified Nursing Assistant (CNA), Woodlands Senior Living, 01/01/18, 12/31/19
• Pharmacy Technician II, Kroger Pharmacy, 01/01/08, 12/31/11
• Customer Service Manager/ General Manager Assistant, Fuccillo Kia, 01/01/15, 12/31/16

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Resolved product issue through consumer testing.