KRISTIE HOLIFIELD
Austin,TX
Summary
Knowledgeable, enthusiastic and dedicated business professional with extensive experience in retail and sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and team building. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality work, building high performing teams, speed with accuracy and top process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Enthusiastic business professional excited to bring over 10 years leadership and sales experience to contribute strong skillset as an integral part of a growing and structured company. Dynamic and motivated; adaptable and transformational leader, skilled in demonstrating exceptional team building, sales, communication, and critical problem solving decisions during challenges. Proven track record of successful sales leadership in positions of increased responsibility given strong process improvement, client relations, staff management and HR development. Articulate, creative, conscientious, diligent, hardworking and self-motivated leader; strong in brand development. Organized, active listener with marketing understanding. Proven leader with solid communication and relationship building skills. Extraordinary talent for cultivating high performance teams, improving client relations and maximizing results. Self-starting, goal oriented strategist whose confidence, perseverance and vision promote success. Reliable, flexible and adaptable team player with strong communication and interpersonal skills. Organized, eager to learn, and willing to do what it takes to get the job done.
As a retired military family, we have planted our roots back in our home state of Mississippi after my husband’s 23 years of service in the United States Army. I have artfully balanced being a military wife and mother to our beloved children. Now that our children are in college, it is time for me to get back to what I love do; which is being a part of something bigger than myself. My hobbies include: beekeeping, serving in my church community and Pi Beta Phi Alumni where I attended the University of Southern Mississippi in Hattiesburg, MS from 2001-2003. My anticipated graduation date will be December 2027 as I continue my Bachelor’s degree in Business Management and Marketing. My strong background in Human Resources, retail, spa and salon management, as well as sales expertise in the beauty industry, make me a strong candidate for the position within your company that I would be proud to grow with. Willing to relocate and can travel anywhere in the United States.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Experience Manager
Utla Beauty
07.2023 - Current
- Ownership of 70% of entire business.
- Recruit from beauty and aesthetic schools, hire, train, coach, goal set, provide disciplinary action as needed.
- Educate guests on all salon and beauty services to optimize their experience while maximizing sales goals. Demoing products was a must see behavior for all associates and management that I oversaw daily.
- I have two direct reports that I was responsible for, with an average of 15-20 associates under them to supervise and evaluate performances as necessary; mostly monthly, occasionally weekly if placed on Performance Improvement Plans.
- Coordinated trainings with stylists, prestige beauty advisors, and lead cashiers and key holders at the district and corporate levels.
- Maintained safety standards and cleanliness throughout the salon and prestige cosmetic boutiques.
- Loss prevention and inventory control; utilizing multiple softwares and devices.
- Produced three top performing company stylists at the regional and national levels.
- Fresh into the business (within my probationary period), I grew my salon into ranking number 1 in the Southwest region and number 9 in the nation out of 1484 (and growing) salons, increasing sales growth 606% in less than 90 days with only 4 stylists (a full salon has 8 chairs; I had half full staff and still achieved incredible growth with company wide recognition).
- Payroll, deposits, and reports to loss prevention were also a huge part of my role.
- Implemented best practices for issue resolution, minimizing response time while maximizing client satisfaction.
- 10. Partnering with vendors and brand representatives to create events to boost sales and demo new products daily. This required daily and weekly calls with vendors to receive training materials and products to train my team of 15-20 employees to make the events successful. Goals were consistently met and high rankings in the district and regional levels were recognized company wide.
- Established strategic partnerships with external vendors, broadening service offerings while maintaining quality standards.
- Maintained thorough understanding of industry trends allowing early identification of potential opportunities or challenges.
- Streamlined communication channels for increased efficiency and better overall customer satisfaction.
- Managed key accounts with diligence and professionalism, ensuring the highest level of service was consistently delivered.
- Collaborated with cross-functional teams to optimize service offerings and drive business growth.
- Coordinated focus groups engaging customers in order to gather valuable input used for enhancing product offerings.
- Developed metrics-driven approach for evaluating Experience Manager performance against set benchmarks.
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
- Implemented and developed customer service training processes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Clinic Manager
Ann Webb Skin Clinic
01.2022 - 07.2023
- Superior time management skills and organizational skills
- Critical conversation and medication skills with the ability to diffuse stressful situations, turn unhappy guests into loyal customers, and to kept team feeling energized and inspired
- Met and greeted potential new clients, responded to emails with sales reps and coordinated meetings with spa owner and office staff
- Processed a range of documentation and entered information into databases
- Handled customer complaints with empathy and composure
- Proactively participated in meetings and helped create new practices
- Helped management to identify workow issues and nd solutions
- Supervised and delegated tasks to a team of 15 therapists
- Pitched ideas on how to improve performance and eciency
- Consistently met my short and long-term targets
- Upselling products and services to clients
- Building rapport with every client that walked into the clinic
- Scheduled meetings with vendors and medical representatives
- Responsible for inventory of all neurotoxins
- Assigned rooms for clients based on services requested
- Auditing of client les ensuring all forms were completed accurately
- Provided disciplinary action (and documentation) and terminate employees
- Met with graduating students to set up training with licensed therapists
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Improved patient satisfaction through effective communication and compassionate care.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
- Ensured adherence to HIPAA guidelines regarding patient privacy by training employees on best practices for handling sensitive information securely.
- Streamlined appointment booking procedures for better time management among medical professionals and improved overall clinic efficiency.
- Mentored junior staff members, fostering their professional growth while ensuring excellent service delivery within the clinic environment.
- Established a robust system of performance metrics and regular reporting to track clinic progress and make data-driven decisions.
- Coordinated staff training programs, enhancing the team''s knowledge base on industry developments, and boosting clinic reputation within the local community.
- Championed patient-centered care initiatives that increased satisfaction scores, positive online reviews, and word-of-mouth referrals.
- Negotiated with vendors and suppliers to secure cost-effective contracts for essential equipment and services, contributing to overall financial stability for the clinic.
- Reduced wait times for appointments by implementing an efficient scheduling system and optimizing staff workload distribution.
- Secured a high rate of patient retention by establishing strong rapport with patients, addressing concerns promptly, and providing personalized care experiences.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Salon Director-Field Business Leader
Sun Tan City
12.2008 - 12.2021
- I first began with the company in 2008 and grew with for many years. As a military family, we relocated; therefore, I submitted my resignation. I returned to work with the company in 2018 across numerous locations as Salon General Manager, Salon Director and Field Business Leader.
- Promoted rapidly within the company; maintained number 1 company wide top sales consistently
- Responsible for recruiting, hiring, training team members; achieved lowest turn over rate in company history
- Responsible for boosting morale to create a positive work environment, including settling staff disputes
- Excelled at directing a cohesive team in the successful attainment of objectives at district, state, regional levels
- Quickly learned new computer software and exceedingly surpassed expectation of client rapport/ retention
- Consistently successful in maintaining highest sales goals in a competitive environment
- Demonstrated highly eective leadership skills, accuracy, attention to detail and ability to work well as a team
- Demonstrated excellent organizational and time management skills to maintain leadership as well as brand building
- Exercised written and verbal communication, interpersonal and organizational skills at corporate levels
- Exercised initiative as well as achievement
- Mentored salon employees in upselling techniques; exercised marketing methods to enhance service boosting sales opportunities
- Conducted employee performance assessments and provided feedback that would help workers reach monthly goals
- Handled guest complaints calmly and professionally
- Maintained expert knowledge, awareness and complete ownership of entire salons
- Led comprehensive spa tours for new members and trained team on products and equipment; which included sauna, red light therapy, UV tanning, Spray tanning, and teeth whitening services
- Promoted salon exclusive products to increase retail sales
- Performed inventory and restocking assignments as necessary
- Inventoried, ordered and stocked salon product lines
- Maintained solid knowledge base of all products and services
- Carefully maintained nancial ling system
- Oversaw upkeep of entire facility and notied maintenance for service repairs
- Processed a range of documentation and entered information into databases
- Increased client loyalty by implementing a successful referral program and personalized incentives.
- Oversaw financial aspects of the salon, including payroll processing, budgeting, and expense tracking.
- Cultivated a positive work environment, fostering strong team collaboration and staff retention.
- Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
- Streamlined salon operations with efficient scheduling, budgeting, and inventory management.
- Recruited top talent in the industry to join our team of skilled professionals through networking events and social media platforms.
- Managed daily operations of the salon, delegating tasks effectively to maximize productivity.
- Enhanced client satisfaction by providing exceptional customer service and addressing their individual needs.
- Boosted revenue by developing innovative marketing strategies and promotional events for the salon.
- Maintained a clean and inviting salon atmosphere, ensuring client comfort during appointments.
- Collaborated with fellow directors to exchange best practices and improve overall business performance across locations.
- Recruited and hired salon personnel bringing expertise, enthusiasm and talent to business.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Prestige Beauty Advisor/Makeup Artist
Dillard’s
03.2003 - 12.2016
- I began with the company in 2003 working as the Christian Dior Makeup Artist/Beauty Advisor. The day I was scheduled to return from maternity leave, Hurricane Katrina hit in 2005 and I returned to the company in 2012 after being recruited by the President-USA of Lancôme at the restaurant I was working at part-time.
- Developed/retained new clientele.
- Record of proven ability to strategically work with others toward a team goal in a highly competitive, fast paced environment.
- Consistently maintained top/ranking sales at regional and national levels; promoted rapidly within the company.
- Demonstrated excellent interpersonal, communication skills; skilled at developing professional relationships with diverse cultures.
- Demonstrated ability to execute tasks independently and as a team member.
- Respond positively and eectively in demanding situations; thrive in high intensity level environments.
- Able to visualize solutions to bring about changes.
- Able to work independently and as a team.
- Achieved consistent client satisfaction.
- Adept at both oral and written communication; interact eectively with individuals of all levels
- Brought enthusiasm to team projects; encouraged others to develop workable ideas.
- Lead team to dissect projects into smaller pieces, prioritize goals; worked under short deadlines.
- Analyzed customer skin to assess unique conditions and skin type.
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
- Recorded notes for future reference, including customer preferences along with services delivered
- Booked over a dozen daily customer appointments in computer.
- Met or exceeded sales goals on regular basis
- Arranged merchandise to present visually appealing displays that drive sales.
- Cultivated productive and positive relationships with customers built on loyalty and service.
- Upsold additional products / services to increase sales numbers; remained in top ten in region.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Fostered welcoming store atmosphere, encouraging longer customer visits and higher spend per visit.
- Collaborated with marketing team to create engaging content for store's newsletter, enhancing community engagement.
- Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
- Increased sales of premium skincare products with targeted recommendations.
Merchandise Flow Supervisor
Victoria’s Secret
04.2008 - 10.2011
- Key skills includes: business analysis, inventory management, replenishment and forecasting, new product delivery, receiving and processing new shipments, store operations, sales leadership, recruiting and interviewing, scheduling, talent development and time management
- Excelled in leading and developing sales and support specialist
- Maximized sales volume through excellence service and selling strategies
- High prole location with frequent corporate visits from District and Regional Managers, Field Associates and Home Office Support, including loss prevention visits and training.
- Led and managed visual execution and merchandising plans
- Design and implemented customer service metrics
- Utilized organizational skills to meet company demands
- Top performer in creating customer loyalty and sales
- Executed company procedures and policies
- Executed management duties and partnered with Talent Manager to recruit, hire and train new staff
- Developed and organized marketing events and strategies
- Visual Merchandising; floor and ad resets
- Resolved escalated customer issues promptly professionally ensuring client satisfaction preservation brand reputation.
- Implemented cross-training programs among team members cultivate versatility skill set expansion enabling seamless coverage during absences vacations.
- Provided hands-on support during peak sales periods or special events to ensure smooth overall operations despite high traffic volumes.
- Reduced stock discrepancies through meticulous inventory management and regular audits.
- Spearheaded loss prevention initiatives by conducting thorough investigations of suspicious activity or incidents within the store, addressing shrinkage concerns proactively.
- Enhanced merchandise flow efficiency by implementing streamlined processes and procedures.
- Created storefront displays and installed advertising signs to attract customers.
- Unloaded packages from incoming trucks to inspect contents.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
Associate of Science - Marketing
University of Southern Mississippi
Hattiesburg, MSAssociate of Science - Business
University of Southern Mississippi
Hattiesburg, MS12.2003
Skills
- Leadership
- Sales
- Human Resources Management
- Marketing
- Operating systems
- Time management
- Operations management
- Mentoring
- Guest services
- Problem-Solving
- Interpersonal communication
- Organizational skills
- Computer Literacy
- Event Planning
- Talent Management
- Oral and written communication
- Social Media marketing
- Goal setting
- Product sales
- Customer retention strategies
- Policies and procedures adherence
- Sales expertise
- Conflict resolution
- Microsoft Office
- Public speaking
- Retail sales team management
- Teamwork and collaboration
- Quality assurance
- Time Management
- Attention to detail
- Adaptability and flexibility
- Self motivation
- Customer relations
- Reliability
- MS office
- Excel
- Product knowledge
- Professionalism
- Interpersonal skills
- Team building
- Relationship building
- Product and service sales
- Analytical thinking
- Problem resolution
- Task prioritization
- Stress tolerance
- Issue and complaint resolution
- Analytical skills
- Resourcefulness
Affiliations
Pi Beta Phi Fraternity
BeeKeepers of Southern MS
Timeline
Experience Manager
Utla Beauty
07.2023 - Current
Clinic Manager
Ann Webb Skin Clinic
01.2022 - 07.2023
Salon Director-Field Business Leader
Sun Tan City
12.2008 - 12.2021
Merchandise Flow Supervisor
Victoria’s Secret
04.2008 - 10.2011
Prestige Beauty Advisor/Makeup Artist
Dillard’s
03.2003 - 12.2016
Associate of Science - Business
University of Southern Mississippi
Associate of Science - Marketing
University of Southern Mississippi