Kristie Theesen
Wesminster,MD
Summary
Proven leader with a track record of enhancing operational efficiency at Grill SGT Bbq by optimizing team performance and customer service. Skilled in accounting and team leadership.
Achieved significant improvements in client satisfaction and revenue growth, leveraging strong attention to detail and multitasking proficiency.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Focused, hardworking professional cleaner providing consistent and high-quality services with outstanding results. Trustworthy and accommodating customer service professional. Dedicated to exceptional performance and quality standards.
Overview
11
11
years of professional experience
Work History
Accountant
Home Elite Properties
2022.01 - 2024.06
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
Receptionist Administrator
K & S Electric
2020.04 - 2022.11
- Answered phone calls regarding financial matters such as payments due.
- Documented business expenses and sales.
- Helped prepare month-end, quarterly and year-end closings.
- Reconciled bank statements monthly, identifying discrepancies for prompt resolution.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
Residential House Cleaner
Shirley's Services
2017.10 - 2019.09
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Sanitized apartments after move-out or prior to move-in.
- Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
- Collaborated with team members to complete large-scale cleaning projects on time and within budget constraints.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Restaurant Manager
Grill SGT Bbq
2013.03 - 2017.10
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
Education
HVAC Certification - HVAC
11.2013
- 4.1 GPA
- Ranked in Top 2% of class
GED -
08.2012
Skills
- Accounting and bookkeeping
- Team player attitude
- Strong attention to detail
- Stress Management Strategies
- Customer Service
- Restroom Sanitation
- Strong Work Ethic
- Self-Motivation and Initiative
- Deep cleaning abilities
- Deep cleaning expertise
- Housekeeping skills
- Multitasking proficiency
- Team Leadership
- Time Management
- Cross-Functional Teamwork
Cleaning, cooking, daily/weekly goal achievement,
I have a natural, ambitious, determination to succeed. I am OCD. I LOVE to keep things clean. Im very well driven to accomplishing tasks, and completing daily projects. Very hands on and hardworking. I cook all my meals, keep a healthy life-style and truly am building my life the best that I can!
Timeline
Accountant - Home Elite Properties
2022.01 - 2024.06
Receptionist Administrator - K & S Electric
2020.04 - 2022.11
Residential House Cleaner - Shirley's Services
2017.10 - 2019.09
Restaurant Manager - Grill SGT Bbq
2013.03 - 2017.10
College of Southern Maryland - HVAC Certification, HVAC
Thomas Stone High School - GED,
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