Kristi Michelle Hayes
Yatesville,Georgia
Summary
I am a dedicated professional with extensive experience in the student services sector of higher education, specializing in leadership, project management, and policy development. I hold a Master of Science degree in Information Technology and actively seek a challenging position that will allow me to leverage technology to enhance the student experience and contribute to the advancement of the institution.
Overview
23
23
years of professional experience
Work History
Registrar
Gordon State College
01.2018 - Current
- Oversees all operations of Gordon State College Registrar’s Office to include management of 3 to 6 staff members and maintenance of approximately 3,100 currently enrolled student records
- Oversees and manages the implementation and maintenance of special initiatives/projects set forth by the University System of Georgia and/or Gordon State College pertaining to Enrollment Services: Degree Works, Banner XE Registration, Transfer Articulation, College Scheduler, INGRESS/eCore/eMajor, eScrip-Safe Electronic Transcripts, Parchment Transcript Services, ADD initiative, Banner Document Management System (BDMS), Dynamic Forms, Argos
- Conducts monthly testing of IT upgrades for Banner and other systems as needed
- Develops training materials and trains faculty, staff, and students on the use of applications and systems involving Enrollment Services
- Evaluates current Business Practices of the Registrar's Office, as well as other Enrollment Management offices and Academic Affairs offices, and implements more efficient practices when needed
- Streamlines the workflow of the Registrar’s Office and other Enrollment Management and Academic Affairs Offices by developing and implementing automated processes
- Manages graduation preparation responsibilities of the Registrar’s Offices
- Assist faculty, staff, students, and external clients in the resolution of questions through the interpretation of policies and procedures
- Prepares and submits data on students and educational activities to governmental and educational agencies
- Prepares and manages departmental budget for Registrar’s Office
- Oversees all registration processing and end-of-term processing
- Serves as liaison between Registrar's Office/Enrollment Services and Department of Information Technology
- Serve as Data Custodian for Degree Works, Banner Student, and Banner Document Management System (BDMS)
- Responsible for security audits for Degree Works, Banner Student and BDMS as well as Banner Student Segregation of Duty Audits
- Serves as Tuition Classification Officer for the institution
- Serves as eCampus Liaison for the institution, assisting faculty, staff and, students in the eCore and eMajor enrollment process
- Serves as Open Records Officer for the institution
- Serves as FERPA Officer for the institution
- Serves as Lead School Certifying Official on behalf of Veteran Affairs
- Serves as Banner Functional Lead
- Serves on various campus committees, including but not limited to: Academic Policies Committee (APC), Admissions Committee, Academic Calendar Committee, President’s Advisor Advisory Cabinet (PAC), Admissions, Advisement, Registration, Retention & Financial Aid Committee (AARRFA)
- Served as Interim Director of Admission
SACSCOC Liaison
Gordon State College
01.2022 - 01.2024
- Served as Point of Contact for SACSCOC
- Ensured compliance with accreditation requirements across all areas of the institution and ensured that campus partners remained knowledgeable of the Principles of Accreditation and SACSCOC policies
- Reported all substantive changes and program developments to SACSCOC in accordance with the Commission’s substantive change policy
- Prepared and submitted annual profiles and other reports as requested by SACSCOC
- Ensured that institutional data collected by SACSCOC is accurate and timely
- Served as resource person during the Fifth Year review process
- Served as a member of GSC President’s Cabinet
Compliance Officer
Gordon State College
01.2017 - 01.2018
- Collaborated with campus departments to draft and implement policies to align with state and federal regulations
- Prepared campus departments for internal and external audits
- Prepared and managed annual compliance training for all faculty, staff and students
- Led ethic training for the campus community
- Served as Chief Title IX Officer for GSC
- Served as Interim Director of Human Resources
- Served as Interim Registrar
- Served as a member of GSC President’s Cabinet
Assistant Registrar
Gordon State College
01.2002 - 01.2017
- Managed the implementation and maintenance of special initiatives/projects set forth by the University System of Georgia and/or Gordon State College pertaining to Enrollment Services: Degree Works, Banner XE Registration, Transfer Articulation, College Scheduler, INGRESS/eCore, eScrip-Safe Electronic Transcripts, ADD initiative, CAPP, Web Extender
- Assisted in conducting monthly testing of IT upgrades for Banner and other systems as needed
- Served as Data Custodian for Degree Works
- Responsible for Degree Works user security audits
- Prepared training materials and trains faculty, staff and students on the use of applications and systems involving Enrollment Services
- Acted as liaison between Registrar's Office/Enrollment Services and Department of Information Technology
- Supported and Assisted the Registrar in the day-to-day operations of the Registrar's Office to include guidance/direction of all levels of support staff
- Managed graduation preparation responsibilities of the Registrar’s Offices
- Managed the transfer articulation system for the institution and assist faculty, staff, and students with the interpretation of transfer course descriptions and the evaluation of transfer credit
- Assisted in faculty, staff, students, and external clients in the resolution of questions through the interpretation of policies and procedures
- Served as eCore Liaison for the institution, assisting faculty, staff, and students in the eCore enrollment process
Program Assistant
Gordon State College
01.2009 - 01.2010
- Developed policies pertaining to the institution’s Department of Public Safety
- Developed tracking system for operational budget tracking purposes
- Maintained two distinct departmental operational budgets
- Responsible for daily office operations of Gordon State College Department of Public Safety Office
University System of Georgia, Information Technology Services
01.2017 - 12.2017
- Maintained and coordinated Banner 9 Project Plan for Banner Managed Services Institutions to ensure seamless processing of both functional and technical responsibilities in a timely manner
- Maintained and coordinated Degree Works Upgrade Project Plans for Banner Managed Services Institutions to ensure seamless processing of both functional and technical responsibilities in a timely manner
- Provided application functional support to end users for the Degree Works application
- Implemented, tested, and documented new Degree Works functionality provided by Ellucian prior to release to the institutions
- Developed end-user documentation
- Developed end-user test plans
- Developed end-user training materials
- Provided setup and end-user training
Paralegal
The Consensus Group
01.2006 - 01.2008
- Gathered and organized relevant information regarding EEO charges for use by attorneys, clients, state and federal mediators and EEOC Investigators
- Conducted investigative interviews with key personnel regarding EEO charges
- Prepared Position Statements, Request for Information Statements and Settlement Statements
Education
Master of Science - Information Technology
Kennesaw State University
Kennesaw, Georgia12.2016
Bachelor of Science - Criminal Justice
Columbus State University
Columbus, Georgia08.1998
Associate of Science - Criminal Justice
Gordon College
Barnesville, Georgia06.1996
Skills
- Leadership and Management
- Application Implementation
- Project Management
- Policy Development and Application
- Budget Management
- End User Documentation and Training
References
- Ms. Lynn Miller, Associate Vice Chancellor of Student Enrollment Management, University System of Georgia, 270 Washington Street, SW, Atlanta, Georgia, 30334, (404) 962-3108, Lynn.miller@usg.edu
- Dr. John Head, Vice President for Enrollment Management and Student Experience, Lagrange College, 601 Broad Street, LaGrange, Georgia, 30240, (706) 936-8110, Johndavid.head@gmail.com, Jhead5@lagrange.edu
- Ms. Jody DeFore, Director of Financial Aid, Atlanta Metropolitan State College, 1630 Metropolitan Pkwy SW, Atlanta, Georgia, 30310, (678) 623-1182, bdefore@atlm.edu
Timeline
SACSCOC Liaison
Gordon State College
01.2022 - 01.2024
Registrar
Gordon State College
01.2018 - Current
Compliance Officer
Gordon State College
01.2017 - 01.2018
University System of Georgia, Information Technology Services
01.2017 - 12.2017
Program Assistant
Gordon State College
01.2009 - 01.2010
Paralegal
The Consensus Group
01.2006 - 01.2008
Assistant Registrar
Gordon State College
01.2002 - 01.2017
Master of Science - Information Technology
Kennesaw State University
Bachelor of Science - Criminal Justice
Columbus State University
Associate of Science - Criminal Justice
Gordon College
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