Kristijana Clemens
FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
25
25
years of professional experience
Work History
Merchandising Team Lead
Belk Incorporated, Charlotte, North Carolina
07.2021 - 12.2025
- Led merchandising strategies to optimize product placement and enhance customer experience.
- Managed inventory for optimal product availability and turnover rates.
- Collaborated with teams to develop promotional displays and marketing initiatives
- Ensured compliance with company guidelines for pricing, signage, and safety standards in all merchandising activities.
- Process transactions accurately using point-of-sale systems on an as needed basis.
- Assist customers with inquiries, providing excellent service to enhance satisfaction.
Medical Technologist
BPL Plasma Donation Center
10.2018 - 07.2020
- Welcome patients, maintained cleanliness and organization of medical equipment and examination rooms, and waiting areas.
- Obtained client medical history, medication information, symptoms, and allergies.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
College Intern
St. Francis House, Gainesville, FL
09.2017 - 03.2018
- Assisted with client intake processes, ensuring accurate documentation and data entry.
- Coordinated outreach programs to enhance community engagement and support services.
- Monitored security systems to detect and respond to unauthorized access.
- Conducted regular safety inspections and assessments to ensure compliance with regulations.
- Collaborated with law enforcement during investigations and emergency responses.
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
Client Services Representative
St. Francis House Homeless Shelter
03.2013 - 08.2014
- Provided compassionate support to individuals in crisis, enhancing emotional well-being and stability.
- Worked well in a team setting, providing support and guidance.
- Provided crisis intervention services, ensuring timely response and appropriate action during emergency situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Ensured safe environment for staff and visitors, checking IDs and managing access control systems.
Domestic Violence Victim Advocate
Peaceful Paths Domestic Abuse Network
02.2001 - 01.2009
- Provided crisis intervention and emotional support to domestic violence victims during intake assessments.
- Coordinated safety planning, ensuring victims understood available resources and options for escaping abusive situations.
- Assisted clients in navigating legal systems, including filing restraining orders and seeking protective services. Relocation referrals, Court Advocacy, Volunteer Coordination, Training and Batterers Intervention. Crisis Hot Line Operation and Crisis Intervention.
- Conducted thorough case assessments, ensuring the appropriate allocation of resources and referrals for each client.
- Enhanced victim safety by providing comprehensive support services and resources.
- Developed individualized safety plans for clients, resulting in increased personal security and autonomy.
Education
Bachelor of Science - Medical Administration
City College of Gainesville
Gainesville, FL06-2018
Associate of Science - Mental Health Technology
City College of Gainesville
Gainesville, FL06-2014
Skills
- Maintaining client confidentiality with safe practices
- Mental and physical health advocacy
- Adaptability to change
- Consistent reliability
- Risk assessment planning
- Security awareness
Timeline
Merchandising Team Lead
Belk Incorporated, Charlotte, North Carolina
07.2021 - 12.2025
Medical Technologist
BPL Plasma Donation Center
10.2018 - 07.2020
College Intern
St. Francis House, Gainesville, FL
09.2017 - 03.2018
Client Services Representative
St. Francis House Homeless Shelter
03.2013 - 08.2014
Domestic Violence Victim Advocate
Peaceful Paths Domestic Abuse Network
02.2001 - 01.2009
Bachelor of Science - Medical Administration
City College of Gainesville
Associate of Science - Mental Health Technology
City College of Gainesville