Kristi L. Zuiderweg
Santa Rosa,CA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
18
18
years of professional experience
Work History
Store Manager
Rite Aid
Sebastopol, CA
03.2021 - Current
- Supervised 15 associates
- Implemented store captains in different areas of store for presentation, price accuracy, & merchandising compliance
- Created onboarding system with assistant & shift supervisors to ensure success of new hire training
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Cross-trained existing employees to maximize team agility and performance.
Specialty Assistant Store Manager
Lowe's
Cotati, CA
10.2020 - 02.2021
- Supervised 20 associates in flooring, home decor, millworks, & cabinet departments
- Partnered with new hire trainer & manager weekly regarding progress of onboarding
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Implemented daily check in system with shift supervisors to execute daily goals, hot topics, & daily check list with teams
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Senior Store Manager
Fed Ex Office
San Rafael, Ca.
04.2019 - 09.2020
- Mentored, coached, and trained 10 team members
- Recognized in district for exceptional customer service by increasing customer loyalty 6%
- Trained new employees on proper protocols and customer service standards.
- Networked with recruiter for staffing needs for district
- Implemented "pack & ship" training in district
- Promoted lead consultant to Assistant Manager
- Built loyal account base and long-term business relationships with business accounts
Store Manager
T-Mobile Corporation
Santa Rosa, CA
09.2015 - 03.2019
- Led team of 8 sales associates
- Increased mobile internet sales by 5% by spearheading district boot camp
- Mentored & promoted assistant manager to store manager
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Established and maintained positive customer relationships through proactive communication and problem solving
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
District Sales Assistant
Paychex, Inc
Nashville, Tn
11.2014 - 09.2015
- Assisted sales team of 11 with marketing and mailing support needed to increase productivity and generate prospect sales
- Supported District Sales Manager with ongoing projects and needs during daily activities
- Analyzed Salesforce report data on weekly basis and generated statistical reports needed by manager for weekly review
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Retail Sales Store Manager
T-Mobile Corporation
Hayward, CA
03.2004 - 08.2014
- Supervised 7 sales associates
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Kept abreast of rapidly evolving T-Mobile technology
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in hiring and training high caliber talent
- Worked with employees to overcome personal obstacles and coached them with their career paths
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
High School Diploma -
Alameda High School
Alameda, CASkills
- Relationship building and management
- Team leadership and coaching
- Training & development
- Account management
- Solution Selling
- Documentation and reporting
- Computer proficiency
- Policies and procedures
- Recruitment strategies
Timeline
Store Manager
Rite Aid
03.2021 - Current
Specialty Assistant Store Manager
Lowe's
10.2020 - 02.2021
Senior Store Manager
Fed Ex Office
04.2019 - 09.2020
Store Manager
T-Mobile Corporation
09.2015 - 03.2019
District Sales Assistant
Paychex, Inc
11.2014 - 09.2015
Retail Sales Store Manager
T-Mobile Corporation
03.2004 - 08.2014
High School Diploma -
Alameda High School
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