Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristin Adame

Oceanside,CA

Summary

Experienced and dedicated professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

13
13
years of professional experience

Work History

Wholesale Customer Service and Logistics for Key Accounts and Internationals

OOLY, LLC
01.2021 - Current
  • Provide customer service for our Key Accounts while building sustainable relationships through open and interactive communication
  • Work closely with the warehouse, allocations and sales teams
  • Process incoming orders for Key and International Accounts
  • Manage all EDI transactions
  • Route, Create BOLs, and process key account shipments
  • Oversee Amazon Seller Central Consignment Order Process
  • Manage and maintain vendor compliance manuals and portals
  • Customer Communication- answering product questions, reaching out for order revisions and/or updates
  • Keep a close watch on incoming factory PO's to make sure inventory will be delivered on time for upcoming Purchase orders
  • Review and contest chargebacks
  • Handle issues and provide appropriate solutions and alternatives in a timely manner
  • Create and issue RMAs
  • Work with Apprise ERP, Google Workspace , MS Office, Amazon Seller Central, Power BI, and various customer portals.

Customer Service Manager- Rachel Roy

Topson Downs of California
01.2016 - 01.2020
  • Point of contact for sales team and warehouse teams with any needs, questions or issues in regards to the Rachel Roy Brand
  • Provide solutions when needed
  • Maintain shipping/sales log, update daily and send to RR sales and management team weekly
  • Worked with the order entry team to ensure customer PO's are confirmed accurately on time
  • Worked with the allocations team to ensure all inventory is properly allocated to customer PO's
  • Worked with the warehouse team to ensure orders are shipped on time prior to order cancel dates and without issues
  • Worked with production to ensure all factory PO's are scheduled to arrive on time
  • Ran ATS reports and called out any ATS issues
  • Maintained the RR drop ship inventory, created transfers to move inventory into the appropriate warehouse
  • Entered and allocated all sample requests from sales, including samples for events, and sales meetings
  • Created pro forma invoices for pre-pay accounts to process wire transfers
  • Worked with MS AX ERP, Outlook, MS office, Qlikview, various customer portals and PLM.

Product Manager

Topson Downs of California
01.2016 - 01.2020
  • Worked with the sales team on new orders
  • Worked with factories on costing, In house dates, Bill of Materials (BOM) & delivery issues
  • Provided approvals on lab dips, strike offs & fabric
  • Updated costing chart and WIP
  • Worked with the warehouse teams to notify of any PO delays
  • Worked with Nordstrom Planner to confirm product details, provide RMC, to notify of any delays and provide a resolution.

Office Administrator/Customer Service

Suss Design, LLC
01.2015 - 01.2016
  • Responsible for all customer service & administrative needs
  • Handle all accounts receivable duties
  • Manage all logistics for each retailer
  • Contact accounts regarding shipping approval/payment
  • Notify each account of any PO changes
  • Assist with shipping and receiving
  • Communicate with all overseas factories/assist with production
  • Create Bulk PO's and send them to factories
  • Enter all wholesale PO's into QuickBooks
  • Enter all new styles into QuickBooks
  • Manage all samples sent out/in to showrooms/PR Company
  • Work closely with showrooms and sales reps
  • Work with off price retailers: inventory/events
  • Organize in-house sample sale events.

Office Manager

Innovative Medical
01.2012 - 01.2015
  • Track and maintain order spreadsheet
  • Send out weekly sales/billed updates
  • Obtain Purchase Order numbers for billings
  • Send all DME orders to the appropriate recipient
  • Make sure RFAs are signed and sent back in a timely manner
  • Manage Inventory
  • Process surgery and direct order billings
  • Produced and sent daily sales reports
  • Scheduled Travel arrangements for President and Reps
  • Processed RGA Requests
  • Request Loaner Sets for surgery.

Education

Fashion Merchandising -

El Camino College
Torrance, CA

Fashion Merchandising and General Education -

Orange Coast College
Costa Mesa, CA

General Education -

Santa Monica College
Santa Monica, CA

Redondo Union High School
Redondo Beach, CA

Skills

  • Wholesale Customer service
  • Logistics
  • Production
  • Administration
  • Management
  • EDI
  • International Export Documents
  • Routing
  • Vendor compliance
  • Customer communication
  • Inventory management
  • Order processing
  • Chargeback Review/Disputes
  • RMA creation
  • ERP systems (Apprise, MS Dynamics AX)
  • Google Workspace
  • MS Office
  • Amazon Seller Central
  • PowerBI
  • Outlook
  • QuickBooks
  • PLM
  • Production coordination
  • Accounts receivable
  • Sample management
  • Office management
  • Order tracking
  • Sales reporting
  • Travel arrangements

Timeline

Wholesale Customer Service and Logistics for Key Accounts and Internationals

OOLY, LLC
01.2021 - Current

Customer Service Manager- Rachel Roy

Topson Downs of California
01.2016 - 01.2020

Product Manager

Topson Downs of California
01.2016 - 01.2020

Office Administrator/Customer Service

Suss Design, LLC
01.2015 - 01.2016

Office Manager

Innovative Medical
01.2012 - 01.2015

Fashion Merchandising -

El Camino College

Fashion Merchandising and General Education -

Orange Coast College

General Education -

Santa Monica College

Redondo Union High School

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Kristin Adame