Kristin Adderton Dielmann
St Louis,MO
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
Work History
Retail Store Manager and Buyer
Ken Miesner's Flower Shoppe
12.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Senior Retail Buyer
The Woman's Exchange
10.2018 - Current
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Collaborated with sales team to identify and fulfill customer needs.
- Researched and identified new suppliers and vendors.
- Evaluated product quality and vendor performance to maintain quality standards.
- Cultivated relationships with wholesalers and distributors to increase inventory availability.
- Communicated with suppliers to negotiate best pricing on apparel and accessories.
- Sourced new vendors in effort to boost range of products offered in store.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs.
- Established relationships with vendors to secure competitive pricing and discounts.
- Created floor displays and seasonal changeovers.
- Curated the aesthetic of the store.
Director of Operations/Realtor Sales Associate
Dielmann Sothebys International Realty
11.2012 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Advertised client properties through websites, social media, and real estate guides.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Communicated with clients to understand property needs and preferences.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking.
- Advised clients on market conditions and property value for informed decision-making.
Education
Bachelor of Arts - Social Sciences
University of Denver
Denver, CO06.1997
Skills
- Merchandising
- Team Leadership
- Customer Relations
- Vendor Management
- Culture Development
- Retail Merchandise Quality Standards
- Business Growth Initiatives
- Sales Professional
- Pricing Strategies
- Store Displays
- Sales Expertise
- Opening and Closing Procedures
- Outstanding Communication Skills
- Store appearance and merchandise
Timeline
Retail Store Manager and Buyer
Ken Miesner's Flower Shoppe
12.2021 - Current
Senior Retail Buyer
The Woman's Exchange
10.2018 - Current
Director of Operations/Realtor Sales Associate
Dielmann Sothebys International Realty
11.2012 - Current
Bachelor of Arts - Social Sciences
University of Denver
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