Kristin Schreib
Brewerton,NY
Summary
Dynamic customer service professional with experience at St. Joseph's Hospital, adept at resolving issues and enhancing satisfaction. Proven ability to maintain a calm disposition under pressure while efficiently managing high call volumes. Skilled in utilizing technology for streamlined workflows and fostering positive communication with diverse clientele.
Overview
10
10
years of professional experience
Work History
Nutritional Services Call Center Operator
St. Joseph's Hospital
04.2023 - Current
- Assisted customers with inquiries, providing accurate information and solutions.
- Handled customer complaints with professionalism, striving for resolution satisfaction.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
- Adapted communication style when necessary to accommodate diverse callers, ensuring understanding and clarity during conversations.
- Contributed to streamlined workflows by completing assigned administrative tasks in an organized and timely manner.
- Managed timely and effective replacement of damaged or missing products.
Census Field Officer
US Census Bureau
08.2020 - 10.2020
- Conducted field surveys to collect accurate demographic data for national census.
- Ensured compliance with data privacy regulations while handling sensitive information.
- Analyzed collected data for inconsistencies, reporting findings to improve accuracy.
- Maintained detailed records of field activities and progress towards collection goals.
- Ensured timely completion of assigned tasks, maintaining daily progress reports and submitting accurate documentation.
- Streamlined workflow processes by efficiently utilizing available technology tools such as tablets, GPS devices, and mapping software.
- Maintained strict confidentiality protocols, safeguarding sensitive personal information collected during the census process.
- Served as last line of defense to obtain accurate count for federal funding and fair political representation.
Before and After School Care Assistant
North Area Family YMCA
09.2015 - 10.2018
- Supervised daily activities, ensuring a safe and engaging environment for students.
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Contributed to a clean and organized environment by maintaining facility cleanliness, setting up activity areas, and storing supplies properly.
- Enhanced parent satisfaction by addressing concerns promptly, professionally, and compassionately.
- Coordinated snack preparation for students during program hours while adhering to strict dietary guidelines and allergy restrictions.
- Actively participated in staff meetings and professional development opportunities to stay current on best practices in child care provision.
- Encouraged children's emotional and social development.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Education
No Degree - Medical Billing, Coding And Terminology
OCM BOCES
Liverpool, NYNo Degree - Advertising Major
Mohawk Valley Community College
Utica, NYHigh School Diploma -
Bishop Grimes Jr./Sr. High School
E. Syracuse, NY06-1992
Skills
- Customer service
- Resolving issues
- Goal oriented
- Customer communications
- Answering questions
- Gathering information
- Customer complaint resolution
- Call center customer service
- Calm disposition
- Professional phone voice
- Teamwork
- Calm and professional under pressure
- Organizational skills
- Computer skills
Timeline
Nutritional Services Call Center Operator
St. Joseph's Hospital
04.2023 - Current
Census Field Officer
US Census Bureau
08.2020 - 10.2020
Before and After School Care Assistant
North Area Family YMCA
09.2015 - 10.2018
No Degree - Medical Billing, Coding And Terminology
OCM BOCES
No Degree - Advertising Major
Mohawk Valley Community College
High School Diploma -
Bishop Grimes Jr./Sr. High School
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