Kristin Aponte

Built and maintained loyal customer relationships through effective account management

Improved regional processes by coming up with effective methodologies to handle customer complaints
Applied extensive expertise in Project methodologies and Agile project management techniques to manage multiple
project teams to reduce costs for customer
Produced status reports for customers and senior management
Aided senior leadership during executive decision-making process by generating daily reports to recommend
corrective actions and improvements
Liaised between IT and business to develop structured business architecture to capture key performance indicators
(KPIs) for business unit
Defined project roadmap to solidify project objectives and milestones
Onboarded new employees with training and new hire documentation.

Coordinate internal resources and third parties/vendors for the execution of projects
Ensure that projects are delivered on-time, within scope and within budget
Develop a detailed project plan to monitor and track progress Manage the relationship with the client and all stakeholders
Manage Team Leaders/Supervisors to ensure program(s) productivity, quality and customer satisfaction/client performance
objectives are met and performed in an efficient manner. Coach and develop direct reports to acquire and refine necessary
job skills through constructive feedback, ongoing training, and other coaching techniques. Conduct regular performance
reviews and one-one-one meetings with direct reports to evaluate performance against KPIs.
Review operational reports on regular basis and develop and implement action plans to address deficiencies. Hold regular
team meetings with direct reports to review previous day/week/month program performance and provide guidance regarding
future performance in order to continuously improve results.

Introduced new methods, practices, and systems to reduce turnaround time.

Defined project deliverables and monitored status of tasks.
Drafted action plans and led meetings with department executives to review project status and proposed changes.
Collaborated with cross-functional teams to draft project schedules and plans.
Monitored team progress and enforced deadlines.
Developed slideshows and other forms of media to present project progress to the executive team.
Directed the installation of improved work methods and procedures to achieve agency objectives.
Implemented standards and methods to measure the effectiveness of agency activities.
Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
SUMMARY
SKILLS
EXPERIENCE
Monitored project schedules for 12 projects at a time.
Corresponded with operations staff to ensure key client deliverables and revenue goals were met.

Mentored, coached and trained 12 direct team members and 107 indirect team members in five different states.
Recruited, hired and trained 38 new employees for Dental Organization.
Responsible for the all internal automated processes including the creation of system interfaces and the design and
development of system enhancements.
Created and managed a Training Team that was responsible for the training of all lines of Dental processing, compliance
updates, and key corporate initiatives.
Managed and forecasted yearly budget for headcount and project management.
Served as the key executive contact to the 961 National Account customers.
Boosted company efficiency through technology upgrades and process improvements to increase claims processing time.
Increased productivity by 26% while simultaneously reducing head count by four employees in three months.

Planned, directed, and coordinated a matrix team activities to manage and implement interrelated projects from
contract/proposal initiation to final operational stage
Assisted in the determination of the financial impact of various business options for strategic planning and other financial
decisions.
Gathered financial data from a variety of sources; updates and maintained a variety of financial data; prepared financial
reports, financial statements and analysis for management review.
Analyzed and interpreted financial records and reports; reviewed and assessed the validity of financial estimates from a
variety of sources