Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Appia

New York,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Distribution Associate

Amazon
07.2023 - 01.2024
  • Improved warehouse efficiency by implementing streamlined inventory management processes.
  • Reduced order processing times through effective coordination with team members and cross-functional departments.
  • Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
  • Enhanced distribution center safety by conducting regular inspections, identifying hazards, and implementing corrective actions.
  • Optimized space utilization within the warehouse through strategic organization of products and materials.
  • Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
  • Maximized workforce productivity through effective communication of daily goals, priorities alignment, and performance feedback discussions among team members.
  • Inspected merchandise for damage and discrepancies with documentation.
  • Documented inventory movements in WMS using handheld scanners.
  • Sorted and delivered materials to different work areas and staff.

Housing Specialist

Help Usa
03.2022 - 11.2023
  • Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
  • Streamlined application processes for prospective tenants, resulting in reduced wait times and increased occupancy rates.
  • Enhanced community relationships with local organizations, leading to increased resources and support for residents.
  • Conducted thorough property inspections to maintain compliance with federal, state, and local regulations.
  • Developed comprehensive knowledge of affordable housing programs to effectively assist clients in securing suitable residences.
  • Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
  • Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
  • Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
  • Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
  • Evaluated rental applications thoroughly, verifying income eligibility and background checks for potential tenants.
  • Facilitated workshops on budgeting skills, helping clients develop financial management strategies essential for maintaining long-term stability in their housing situations.

Customer Service Representative

National Grid Usa Service Company
09.2017 - 03.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Education

GED -

Youth Challenge Academy
Augusta, GA
08.2010

Skills

  • Item Sorting
  • Maintaining Safety Standards
  • Prioritization
  • Order Picking
  • Paperwork Processing
  • Account Updating
  • Complaint Resolution
  • Scheduling
  • Information Security
  • Call Management
  • Product Knowledge
  • Data Collection
  • Active Listening

Timeline

Distribution Associate

Amazon
07.2023 - 01.2024

Housing Specialist

Help Usa
03.2022 - 11.2023

Customer Service Representative

National Grid Usa Service Company
09.2017 - 03.2022

GED -

Youth Challenge Academy

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Kristin Appia