Dedicated Salon Manager bringing in 20 years of progressive experience in industry. Expertise in business development and marketing. Collaborative team player excels in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Salon Manager
Emily J Salon
Atlanta, CA
01.2021 - Current
Oversaw salon employee performance, facility cleanliness and sales.
Worked to continuously increase salon business through effective sales, service and operations policies.
Controlled inventory by tracking expenses, purchases and shelf stock.
Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Maintained general appointment calendar and set shift schedules.
Scheduled employees to maintain adequate coverage during business hours.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Managed cash flow, business transactions, banking and accounting processes.
Client Coordinator
Van Michael Salon
ATLANTA, United States
05.2020 - 01.2021
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Carried out day-day-day duties accurately and efficiently.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Demonstrated respect, friendliness and willingness to help wherever needed.
Dog Walker/dog Sitter
Diogi Pet Services
Atlanta, CA
01.2017 - 10.2020
Fed, walked and cared for dogs during owners' absences and out-of-town trips.
Led dogs away from hazards, obstacles and other animals to protect safety.
Developed strong personal relationships and trust with dogs through vocal affirmations, petting and pre-approved treats.
Followed optimal schedules for animals as set by owners or supervisors.
Tailored walks for older dogs and dogs with variety of health concerns.
Administered topical and oral medications for animals' specific needs.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Kept animal coats clean and healthy with regular washing, grooming and trimming.
Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
Assistant Manager
Sirene Salon
ATLANTA, United States
10.2019 - 02.2020
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Assistant Manager
Melrose & Mcqueen Salon
Atlanta, GA
06.2013 - 01.2017
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Salon Assistant
Salon 11 Studios
Atlanta, GA
07.2007 - 09.2012
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Helped prepare clients for hair service.
Prepared and mixed color formulas for clients' hair.
Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
Personal Assistant to the Owner
DASS Salons
Atlanta, GA
06.2003 - 06.2006
Oversaw personal and professional calendars and coordinated appointments for future events.
Displayed absolute discretion at handling confidential information.
Maintained appropriate filing of personal and professional documentation.
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
Education
Licensed Cosmologist
Empire Beauty School
Atlanta, GA
01.2003
High School Diploma -
Chattahoochee High School
Alpharetta, GA
05.2001
Skills
Customer Inquiries
Operating Budget
Employee Retention
Hair Extensions
Cleanliness and Sanitation
Client Needs Assessment
Customer Loyalty
Meetings and Reservations
Employee Recruiting
Financial Transactions
Vendor Negotiations
Mens Haircuts
Client Satisfaction
Color Correction
Hair Coloring
Hair Cutting
Certification
CPR/First Aid animal Training - 20017-present
Hair extensions in HairDreamns Individual Hair Extensions 2006-present