Kristin Babic
Rossville,GA
Summary
Accomplished Senior Support Specialist with a proven track record at Symplr, enhancing customer service through efficient ticketing system management and technical assistance. Expert in Microsoft Office, with a knack for fostering strong client relationships and streamlining processes. Demonstrated leadership as Team Supervisor, improving inter-agency communication and team performance.
Overview
7
7
years of professional experience
Work History
Senior Support Specialist
Symplr
01.2020 - Current
- Managed high-volume support tickets while maintaining excellent customer service ratings.
- Responded to customer inquiries and provided technical assistance over phone, through email, and Teams calls.
- Established strong relationships with clients, ensuring long-term retention through exemplary service delivery.
- Streamlined support processes for increased efficiency and reduced response times.
- Collaborated with cross-functional teams to identify root causes of recurring issues and develop solutions.
Team Supervisor/ Court Liaison
Blue Line Solutions, LLC
11.2017 - 01.2020
- Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
- Assisted in hiring members of our team by conducting interviews, reviewing resumes, and participating in candidate selection decisions.
- Enhanced communication between court and law enforcement agencies by implementing efficient case tracking systems.
- Served as a liaison between the judicial system and community organizations to address public concerns regarding the justice system.
Education
Bachelor of Science - Psychology
Dalton State College
Dalton, GA05.2005
Skills
- Ticketing System Experience
- Microsoft Windows and Office
- Help Desk Support
Timeline
Senior Support Specialist
Symplr
01.2020 - Current
Team Supervisor/ Court Liaison
Blue Line Solutions, LLC
11.2017 - 01.2020
Bachelor of Science - Psychology
Dalton State College
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